Reviews (210)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its ability to enhance operational efficiency and automate complex tasks such as customer communications, order management, and inventory updates. It supports advanced workflows like running GraphQL queries and auto-tagging, which surpass Shopify's native capabilities. Reviewers praise its reliability and the responsive, helpful customer support team that excels in customizing workflows and resolving issues.

February 19, 2020

Do not use this app. When you switch to Shopify Plus, they increase the price and charge $100/month for each of your store even if you just need a few triggers per month for the exact same services as before switching to Shopify Plus. Now, I need to find an alternative solution, so don't make the same mistake. In addition to that, they did not even bother to reply to my emails after this unacceptable price increase.

The Loveteam
United States
9 months using the app
Bonify replied February 19, 2020

Per our terms of service, unreasonable demands for preferential treatment are not tolerated.

December 29, 2021

Great customer service! I have some problems with workflows and Patrick solve me all the things. Thanks for all. Super recommend it.

Misswood
Spain
10 days using the app
June 15, 2022

The Arigato team were very helpful in getting me setup with a custom automation I wanted - they edited by code and got it working. The other automations that were based on their default options work great and it easy to use.

Furrow
United Kingdom
9 months using the app
December 22, 2021

Really powerful app but there Plan are based on Shopify plan .. so more you pay on Shopify more you will pay on this app and still have the same functionality .. I just dont get it

Hooké
Canada
9 months using the app
Bonify replied December 22, 2021

Reach out to our support team and we can review your situation and come up with a fair price for your situation. :)

The thinking is that stores on higher Shopify plans are busier and add more load to our systems to process the traffic, even if they're not doing more actions. It's not perfect, but using the Shopify store plan is usually a good metric for how much load a store will add.

We tried straight "per-action" pricing early on and everyone hated it because they couldn't predict the bill. Every billing model has drawbacks, but we're open to negotiation and discussion.

January 9, 2022

I've been using this for about a week now and although I've set up multiple workflows that have saved me a TON of time, I still feel like I've only scratched the surface of what this app is capable of! I think it strikes a great balance between being incredibly powerful yet easy enough to understand that people like me (tech savvy but not a coder) can still get a lot out of it. I look forward to learning it better and saving myself even more time.

Only One Life Creations
United States
9 days using the app
November 6, 2020

People in the support chat are very helpful, they helped me crafting an order confirmation email to my fulfillment center.

Oily
Chile
9 days using the app
Edited January 17, 2023

I've been looking for ways to help automate a lot of our admin-heavy processes. Been using Zapier for a few years, but found their access to more granular aspects of the Shopify API missing or extremely difficult to work with.

I tested out Arigato based on the positive reviews and I've achieved so much more than I initially thought was possible.

There is a bit of a steep learning curve and it felt a bit overwhelming when I started out. However, there is a library of some very useful workflows to either use, or check out how they are set-up to better understand the logic.

The tool is excellent. It really is. But what has made it stand out has been the support. I've reached out to Bonify (the app developers) more than once for help and advice and they have been brilliant (special thanks to Patrick!).
Not only have they been able to help me when I've been stuck in some of my Workflow set-ups, they provided example workflows to make it easier to learn how to better execute future ones on my own.

Spending the days upfront to get these workflows in place is going to save my team weeks and months of admin time which is now automated in the background.

One of the best Shopify Apps I've used for both functionality and support.

BabyDoc Shop Ireland
Ireland
8 days using the app
December 30, 2020

Nice and easy to use! fast support. Tried a first workflow and will use this for much more I hope in future.

maisonme
Germany
7 days using the app
October 30, 2020

I've been looking for an app like this for a long time.
Always wanted to have Shopify Flow and simply automate tasks around the store. Arigato app took this to next level enabling us to automate a lot of manual stuff like generating SKUs for new products, cancelling orders after X days if the payment is still pending or tag orders with gateway name.
Great app, thank you.

Craness | skateshop by Maxim Habanec
Czechia
7 days using the app
December 1, 2020

Great app and great support. Support is very patient and helps you with any issue you have. The app works great and takes away a lot of manual work.

BeauLiv
Netherlands
7 days using the app