Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate tasks such as inventory management, order data transfer, and customer notifications. It's praised for its speed, accuracy, and user-friendly interface. The support team is noted for their efficiency and custom solutions. Despite a learning curve, assistance is readily available. It's especially useful for stores with large inventories, but is beneficial for any store aiming to streamline operations.

Edited August 12, 2020

The devs are so promptly helpful and patient, and I can feel how eager they are to improve their app base on the user experience.

Yostar Official Store
Hong Kong SAR
11 days using the app
December 11, 2022

I've used Arigato on a couple different sites and its miles ahead of Shopify Flow. In fact, often times I've found Shopify's support suggests Arigato as they seem to often have difficulty navigating their own tool, where in the odd occasion that I haven't been able to find our configure an already-build flow from Arigato's easy to navigate library, their support team has something built out for me with explanations included within a few hours to a day.

Would love to give a full 5 stars but I find the arbitrary increase in pricing for Shopify Plus users a bit of an offensive trend in Shopify developers. Increasing the price of an app based on another subscription and not usage is pretty painful and if Shopify ever managed to actually build out Flows competently I'd likely have to set Arigato aside due to the price point.

Herbal Dispatch
Canada
10 months using the app
Bonify replied December 12, 2022

Please reach out to the support team to open a discussion regarding pricing. They are able to review on a case by case basis. Our general pricing is based on our historical data that indicates larger stores send a heavier load and have more challenging support requests, even if they're not doing many actions. It's not a perfect concept. I'm glad you like the app, but we also want customers to feel like it's fairly priced for their situation. Let's talk! :)

December 29, 2021

Great customer service! I have some problems with workflows and Patrick solve me all the things. Thanks for all. Super recommend it.

Misswood
Spain
10 days using the app
June 15, 2022

The Arigato team were very helpful in getting me setup with a custom automation I wanted - they edited by code and got it working. The other automations that were based on their default options work great and it easy to use.

Furrow
United Kingdom
9 months using the app
December 22, 2021

Really powerful app but there Plan are based on Shopify plan .. so more you pay on Shopify more you will pay on this app and still have the same functionality .. I just dont get it

Hooké
Canada
9 months using the app
Bonify replied December 22, 2021

Reach out to our support team and we can review your situation and come up with a fair price for your situation. :)

The thinking is that stores on higher Shopify plans are busier and add more load to our systems to process the traffic, even if they're not doing more actions. It's not perfect, but using the Shopify store plan is usually a good metric for how much load a store will add.

We tried straight "per-action" pricing early on and everyone hated it because they couldn't predict the bill. Every billing model has drawbacks, but we're open to negotiation and discussion.

February 19, 2020

Do not use this app. When you switch to Shopify Plus, they increase the price and charge $100/month for each of your store even if you just need a few triggers per month for the exact same services as before switching to Shopify Plus. Now, I need to find an alternative solution, so don't make the same mistake. In addition to that, they did not even bother to reply to my emails after this unacceptable price increase.

The Loveteam
United States
9 months using the app
Bonify replied February 19, 2020

Per our terms of service, unreasonable demands for preferential treatment are not tolerated.

January 9, 2022

I've been using this for about a week now and although I've set up multiple workflows that have saved me a TON of time, I still feel like I've only scratched the surface of what this app is capable of! I think it strikes a great balance between being incredibly powerful yet easy enough to understand that people like me (tech savvy but not a coder) can still get a lot out of it. I look forward to learning it better and saving myself even more time.

Only One Life Creations
United States
9 days using the app
November 6, 2020

People in the support chat are very helpful, they helped me crafting an order confirmation email to my fulfillment center.

Oily
Chile
9 days using the app
February 23, 2023

Arigato is a super easy to use app. It allows what we feel is the correct amount of flexibility for doing a bunch of basic event driven tasks.

Outspoken Cycles
New Zealand
9 days using the app
Edited January 17, 2023

I've been looking for ways to help automate a lot of our admin-heavy processes. Been using Zapier for a few years, but found their access to more granular aspects of the Shopify API missing or extremely difficult to work with.

I tested out Arigato based on the positive reviews and I've achieved so much more than I initially thought was possible.

There is a bit of a steep learning curve and it felt a bit overwhelming when I started out. However, there is a library of some very useful workflows to either use, or check out how they are set-up to better understand the logic.

The tool is excellent. It really is. But what has made it stand out has been the support. I've reached out to Bonify (the app developers) more than once for help and advice and they have been brilliant (special thanks to Patrick!).
Not only have they been able to help me when I've been stuck in some of my Workflow set-ups, they provided example workflows to make it easier to learn how to better execute future ones on my own.

Spending the days upfront to get these workflows in place is going to save my team weeks and months of admin time which is now automated in the background.

One of the best Shopify Apps I've used for both functionality and support.

BabyDoc Shop Ireland
Ireland
8 days using the app