Reviews (1,976)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective translation capabilities, noting its ease of setup and seamless integration with Shopify. It supports multiple languages and offers robust, customizable features. The app is praised for its reliability and quick performance in translating content. Customer support is also highlighted as responsive and efficient in resolving issues, enhancing both user experience and functionality.

June 30, 2020

A very helpful app, it just works!
Also, the customer service is just a 10+
Lilit solved our problems in a blink of an eye!

WeKnit
Italy
About 1 month using the app
December 3, 2021

I have downloaded more than one application to translate the control panel of the store, but the G application was the best

Wireless
Saudi Arabia
About 1 month using the app
February 7, 2018

Worked just fine, the widget option requires some programing / tinkering to make it more flexible (location(. But, generally speaking, for being free, it was what I was expecting. Great work! Muy buen trabajo con esta app, altamente recomendada para algo sencillo y práctico :D

Funbluemx
Mexico
About 1 month using the app
December 9, 2019

I used support services and Susie helped me to customize the flag position in 5 minutes, top support! :)

CBD Chemist
Latvia
About 1 month using the app
Edited January 15, 2020

I am just on the free version, but the staff and especially, Ella, have been wonderful. I had some issues with another app I have on our store and they helped us and answered us promptly everytime until the issue was resolved. They were more than willing to help us with everything we needed.

Designstoff
Norway
About 1 month using the app
August 30, 2019

I had a problem with DNS settings and contacted Ripa for support. She solved my propblem in now time. Very happy with the service.

TheBlueToothSound
Bulgaria
About 1 month using the app
Edited January 5, 2021

I use Gtranslate in several websites. It is always good match. Ripa helped me a lot. Thank you again!

MICQstore
China
About 1 month using the app
July 20, 2020

Good assistance and everything was fine, Thanks Ripa for the help that made the app work well, I really like your app.
Works great so far!

J.Bello Studio
Portugal
About 1 month using the app
Edited August 13, 2020

UPDATE August 13, 2020: One week later and Ella still didn't fix the problem. However, the Deputy CEO emailed me and said he'll get someone else today to assist me. He gave me Suzan. It took Suzan 20 MINUTES TO FIX THE ISSUE TODAY. I'm happy with Suzan's help. The problem is finally fixed thanks to Suzan. If you ever need support, don't ask for Ella. Ella said it takes her hours of her life to fix the problem whereas Suzan fixed it in 20 minutes! Ask for Suzan! Thank you!

Original review August 6, 2020:
HORRIBLE CUSTOMER SERVICE. THE REP IGNORES YOUR REQUEST FOR SUPPORT AND LIES TO YOU. I used this app to help me translate my website. I did not like how the widget blocked words on my website so I reached out to ELLA from GTranslate for support. I chatted with Ella and asked her to fix the problem. She ignored my request for assistance. So I reached out again for help. Ella THEN responded to me and asked for my permission to collaborate. I gave her access and waited. One hour goes by, NOTHING. 3 HOURS GO BY AND NOTHING WAS DONE. I asked her what is taking so long. She said she's fixing it and I should just keep waiting. So I logged into my shopify dashboard settings and looked at the activity log for the collaborator account. THERE HAD BEEN NO ACTIVITY SINCE 11:30AM. It was 5:30PM. So THE WHOLE DAY, ELLA WAS LYING AND LEADING ME TO THINK THAT SHE WAS FIXING IT BUT SHE DID'NT DO ANYTHING. THE WIDGET IS STILL BLOCKING WORDS ON MY SITE. BAD CUSTOMER SERVICE! RUN AWAY FROM THIS APP!

ModestlyHauteCouture
United States
Over 2 years using the app
April 28, 2021

Great support from Susanna! She walked me through the hole process. Fast answers and overall good and kind support. Blessed!

Berazzo
Sweden
About 1 month using the app