G | translate

I am just on the free version, but the staff and especially, Ella, have been wonderful. I had some issues with another app I have on our store and they helped us and answered us promptly everytime until the issue was resolved. They were more than willing to help us with everything we needed.

I had a problem with DNS settings and contacted Ripa for support. She solved my propblem in now time. Very happy with the service.

I use Gtranslate in several websites. It is always good match. Ripa helped me a lot. Thank you again!

Good assistance and everything was fine, Thanks Ripa for the help that made the app work well, I really like your app.
Works great so far!

UPDATE August 13, 2020: One week later and Ella still didn't fix the problem. However, the Deputy CEO emailed me and said he'll get someone else today to assist me. He gave me Suzan. It took Suzan 20 MINUTES TO FIX THE ISSUE TODAY. I'm happy with Suzan's help. The problem is finally fixed thanks to Suzan. If you ever need support, don't ask for Ella. Ella said it takes her hours of her life to fix the problem whereas Suzan fixed it in 20 minutes! Ask for Suzan! Thank you!

Original review August 6, 2020:
HORRIBLE CUSTOMER SERVICE. THE REP IGNORES YOUR REQUEST FOR SUPPORT AND LIES TO YOU. I used this app to help me translate my website. I did not like how the widget blocked words on my website so I reached out to ELLA from GTranslate for support. I chatted with Ella and asked her to fix the problem. She ignored my request for assistance. So I reached out again for help. Ella THEN responded to me and asked for my permission to collaborate. I gave her access and waited. One hour goes by, NOTHING. 3 HOURS GO BY AND NOTHING WAS DONE. I asked her what is taking so long. She said she's fixing it and I should just keep waiting. So I logged into my shopify dashboard settings and looked at the activity log for the collaborator account. THERE HAD BEEN NO ACTIVITY SINCE 11:30AM. It was 5:30PM. So THE WHOLE DAY, ELLA WAS LYING AND LEADING ME TO THINK THAT SHE WAS FIXING IT BUT SHE DID'NT DO ANYTHING. THE WIDGET IS STILL BLOCKING WORDS ON MY SITE. BAD CUSTOMER SERVICE! RUN AWAY FROM THIS APP!

Great support from Susanna! She walked me through the hole process. Fast answers and overall good and kind support. Blessed!

Grikor provided excellent service and answered my (many) questions in a timely manner. He helped me to understand the pros and considerations for each level of service and to choose the one I felt was right for my business with confidence. He also provided helpful information and resources that armed me with the ability to successfully add the various subdomains to my DNS records myself. He even followed up with me, and confirmed success and provided an example subdomain of my website without me even asking for it. It was very welcome news, and I appreciate that he took the initiative to do that.

For me (German) the best app i have used on my website. I have many apps tested and they are working not well. Of course sometimes is the translation strange but that is normal. But never have to be code translated which i had in other apps. Also, with Gtranslate it was very easy to set up at the beginning. If you would like to have some adjustments or something works not well they are always helping you very quickly. From my side many thanks to Ella and Sergey. Now i am really happy. Norbert

it is very best good application
if you have this application you don't have multiple site is not needed never i appreciated gtranslate service and consulting

A great app that simply works! Customer support is top-notch too. Huge shoutout to Borya for helping me so much integrating this app into my store's layout. Extremely grateful for Borya's help, especially for bearing with me and my specific requests! I highly recommend GTranslate for any store wanting to reach out to a wider audience linguistically!