I deleted this app a month ago and i am still being charged. May someone please cancel my subscription or tell me how to do it?
The charge you see may be for billing period that was prior to your cancelation date. Please contact Shopify support as they handle all billing related to the APP. Once they reach out to us we will authorize a refund for you.
everything is good and the improved inventory and other things but in 3 deferents opportunities I sold some items and when I bought to fashion store they answer me and 4 days after we are out of stock, I understand that happen but they should improve the real time inventory and answer quickly because I lost 3 customer for that.
Thanks for your feedback we appreciate it, we do respond to all inquires within 12-24 hours, we have support available via live chat, email and phone as well.
The issues with the out of stock item, have to do with the fact that your store was closed for 3 months. I did notice your store was closed in December and reopened in February, but you have not yet reactivated our app back to your store. During the period the app is not active in your store, the inventory stock levels will not update. In cases where there is such a long gap between a closed and opened store, we recommend removing the products from your store and adding them back again using the app, to insure the inventory stock levels are in sync and updating correctly.
I had this app for 2 months, and it has a pretty good selection that frequently updates.
However, customer service isn't great. I didn't know I had to register for on their website to process my order. That takes 48-72 hours, which is reasonable. I would assume that once an order is placed on Shopify it would sync into the app but it didn't for me. When I reached out to customer service, I sent 3 emails and made 2 phone calls. I heard back 2 days later. Again, I assumed that was because I did not read carefully but recently I had a customer return an item, and it took 48 hours to process the return and 48+ hours to receive the label. It's unacceptable. (I still haven't received the return label and had to eat the cost so it's not worth it)
As a brand, customer service is so important so I'm torn. I think the lack of customer service is why I would personally not recommend this app.
We appreciate your review and giving our APP a chance. We actually do reply to every single email and inquiry within 24 hours.
You may want to check your spam and junk folders, sometimes are emails do end up in those folders.
We apologize if our response time for you was not satisfactory. As we are constantly trying to improve and cutting down the response time is definitely on top of our list.
The FREE labels we provide for returns do actually take 1-2 business days to process. Your request for the free return label was approved on 08/13 which means you will have your return label the latest by 08/17 which is the 2nd business day.
Again, thanks for giving our APP a try, we wish you lots of luck with your business!
Darkest Hour Apparel
I signed up and still cant get products into my store
I used their 14 day trial and and couldn't get products to upload to my account. I thought maybe I was needing to upgrade since it says that on their page. So I was then brought to another page where I was charged $126 and then SHOPIFY charged me $29.99 for their monthly service.
I still do not have my account working.
I have emailed several times.
I was charged $126.00 AND Shopify charged me $29.99 as well. my account is telling me I need to upgrade in order to use the services. I had a 14 day trial and every time I tired to add a item it wouldn't add to my store. NO ONE IS HELPING ME .
I am starting to think this is a fake company and im about to contact my bank.
I believe I was over charged and didn’t need to pay $126 and was fine with the $29.99 and even then your site is NOT working.
Someone needs to contact me
Also I have called their customer support number and it just goes to voicemail. and their "live chat" is always offline. I AM PISSED over this.
I will update if I hear from them but right now im about to call my bank and claim this as fraud and also report them to Shopify
I apologize if you were not able to reach us by live chat or phone, however every inquiry is responded to within 12-24 hours. We are definitely working on improving this time, as the demand of our service is growing we are adding/training more staff to our support team right now!
We have responded to your email regarding the issue with the APP, please check the fix noted in the email, if that is still not working, we would be more than happy to access your store and check for you.
If your purchase of the upgrade 6 month plan was caused by confusion on our end, i do apologize. Please reply back to the email we sent to you, and we can definitely refund you right away.
Please let us know if there is anything else we can assist you with!
I deleted this app before my free trial ended and was still charged for it. I'll delete this review once I get my money back. DO NOT USE THIS APP. SCAM SCAM SCAM
I do apologize for any inconvenience caused, however after checking our reports i do not see any charges for your store. However please contact shopify support as they handle all billing for our APP, if they can verify there is a charge or even a pending charge, we will authorize a refund back to your account.
I signed up for the turnkey website and made an account on their personal drop-shipper page and they can't find my membership. I can't place my orders because they don't have me listed as a drop-shipper and the orders don't equal $100. Very unorganized. I am not pleased with the money I spent for their lack of help and support!
We could not find your membership, because the email you used to sign up for the account was different from the account you have registered with your shopify account, based on your response to our email, we were able to find the account, please check the emails sent to you already as it confirms your account has been updated to dropshipper status. Please contact us if you have any other concerns or questions!
M O D A
Horrible customer service. DO NOT GO HERE. I cancelled the trial and I received an email that I approved a recurring charge. SCAMMMMM
Thanks for giving our APP a try, you actually installed the APP today, so you have not been charged because the APP does come with a 14 DAY FREE TRIAL.
You do have to approve the recurring fees when installing the APP, but if you do not keep the APP after the 14 day free trial, you do not get charged anything.
You can actually contact shopify support and confirm with them directly, as they are the ones who handle the billing for our APP.
I hope this has cleared up and misconception you had about our company, and you will reconsider and give our APP another try.
Thanks again and good luck with your plans!
Leather King Clothing
Like most of the apps,this one is crap too,if it was any good,you would not be charged to use it on a monthly basis,the reason they charge you is because they know you won't make money,so they make most of they money from us,the dummy's who still think,this Shopify Drop Shipping model will somehow work out. They only have the cheapest crap you can possibly find,and they expect you to buy it,at over inflated price,and have you try to resell this overpriced trash,I am at the point where I am reading up on people like this on the FTC website. they great reviews,are fake,or they come from sites you can't find online One more Thing,are you having your friends and family open shopify shops,so they can leave reviews,Just Asking,lol
We appreciate the time you took to write the review, however we wish you gave our APP and company a little more than 15 minutes you had the APP installed to your store, to prove our worth.
Your logic of us charging you because we know you will not make money does not really make sense. First off our APP offers a FREE 14 DAY trial – which gives you plenty of time to figure out if our company, products and APP is a right fit for you. Our success solely falls on our partners selling items, which means they will keep our APP installed longer.
We believe the value we offer with LOW WHOLESALE PRICES, ACCESS TO OVER 4500 SKUS, FAST US SHIPPING, FREE RETURNS, NEW ITEMS EVERY WEEK, NO MINIMUMS, EASY APP/PLUGIN PROGRAM TO MANAGE INVENTORY is definitely worth the $29 monthly fee to become a dropship member. So do many other partners who have joined our program.
Our reviews are definitely NOT fake, as this is extremely unprofessional and monitored closely by shopify. We would not risk our integrity and reputation by putting up fake reviews.
Almost 100% of our sales come from our partners who have joined our program over the years, with retail prices almost everything under $50, they HAVE SOLD SO FAR OVER $800,000 worth of merchandise, with minimum 50% profit margins.
There are many who are happy with the products and service we offer. If we were not the right fit for you that’s OK, we would like to wish you lots of success with whatever path you decide to choose. Good luck with your future plans!
The Vivacious You LLC
Stock is out on the first product I imported. Went back to check inventory is super lowwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww soooo annoying
Hi Regarding your review of our APP: MY ONLINE FASHION STORE, thanks for your feedback we do appreciate it, however I am a bit confused, was the item out of stock or just low in stock? if you added an item from the APP than 100% we have stock available, or else the item will not be showing available in the APP. If you added an item from the APP with stock available and it's showing out of stock on your website immediately, that could be an issue with your "shipping location" setting. This is something we can definitely assist you in getting resolved.
If the item is not out of stock but low in stock, please keep in mind we do restock items 2-3 times a week as well. We hope you reconsider your review and give us an opportunity to review your account to make sure everything is setup correctly!
The Jewelry Barn
For the price, you can't beat it and it's a USA supplier with faster shipping than overseas suppliers. Highly recommended for newbies, startups, and intermediate stores. We have been using the CCWHOLESALE from the start
of our store, Thank you
We apologize for the temporary issue you had with your annual upgrade, we have been in constant contact with you reassuring you we are aware of the problem and are working on fixing the issue. We have already emailed you, letting you know your issue has been resolved, We will grant you an additional week of usage for the few days you were not able to use the APP. We appreciate your business and your patience!
*just to clarify, the annual membership is $228 not $288