Reviews (134)

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its advanced customization capabilities, especially useful for businesses offering personalized products. They appreciate the ability to add custom fields that dynamically adjust pricing based on customization complexity and the realistic product visualization that saves time and resources. The app supports a wide range of product customizations and is praised for its live preview feature and modern interface, enhancing customer experience. It integrates seamlessly with Shopify, ensuring reliable performance and easy management. Customer support is also a strong point, with merchants reporting quick and effective assistance through various channels, contributing significantly to a positive user experience.

November 28, 2022

This application has helped me a lot to offer personalization services to my customers and I would like to emphasize their customer services by chat which is very easy to use. The kickflip team was able to answer my questions again, thank you!

chronocustworldpro
France
5 months using the app
Kickflip replied November 28, 2022

Thank you for your kind words - we're so happy to hear that our app has been of help! The team is dedicated to providing great customer service, so thank you for letting us know that we're succeeding. We appreciate your business and hope you'll continue to use Kickflip in the future. :)

November 4, 2021

This app is really good! It has many different options and is very easy to learn. The customer service is amazing. No matter what question you have, they will try to solve your problem as quickly as possible. Highly recommended.

Enimalas
Germany
4 months using the app
Kickflip replied November 5, 2021

Thanks for this amazing review! It means a lot to us.
We enjoy helping our clients get their projects done. Your success is our success!

I invite you to contact us directly to help us associate these kind words with the brand you represent. :)

Many thanks,

June 15, 2022

This app is a complete solution for personalization. The app is complete and very user-friendly. If you get stuck they have great support and are always willing to help in order to get your idea back on track. I wish there were more videos in order to further learn. I want to know more about print ready files.

Buddies Mat
Mexico
4 months using the app
Kickflip replied June 16, 2022

Thank you for your kind words and suggestions! We're so happy to hear that you're enjoying the app and finding it user-friendly. Our support team is always available to help if you need any assistance, and we'll be sure to pass along your suggestions for additional videos on print-ready files. Thanks again for taking the time to write a review - we appreciate your feedback!

July 11, 2022

Brilliant app highly recommend, very sleek, great support for any questions and they also send recommendations to make it better

byronbricks
United Kingdom
4 months using the app
Kickflip replied July 11, 2022

Thank you so much for the kind words - we're really happy to have you on board! :) We're constantly working hard to make sure our product configurator is the best it can be, and we really appreciate your feedback. <3

October 14, 2021

This app is amazing! It was surprisingly easy to set up and our customers love it. The support team is incredible as well

PronounPins.org
United States
4 months using the app
Kickflip replied October 15, 2021

Thank you for this great review!

The fact that you found it easy to configure your customizer means a lot to us since we strive to make the solution as user-friendly as possible. Your success is our success!

Warm regards,

September 16, 2023

We have been using the app for sometime now and have tried couple of apps for customisation. This is by far one of the best apps we came across and value the team that's behind. We faced couple of challenges to integrate the app properly with our theme and even if we are not that techy enough. The team had taken extra steps to provide us with solutions and response time is fantastic.

Foxmybox
India
3 months using the app
Kickflip replied September 18, 2023

Thank you for your kind words about Kickflip. We're thrilled to hear that you've found it to be one of the best for product customization and that our team's support has been helpful. Your support is truly motivating, and we look forward to bringing you even more enhancements in the future.

June 16, 2022

I've been using this app and many app's have horrible support, not this one. They are very quick to respond and will setup a video call if necessary. They go the extra mile and are extremely knowledgeable and helpful. I highly recommend this app.

Pour Caddy
United States
3 months using the app
Kickflip replied June 16, 2022

Thank you for your kind words! We're happy to hear that you've had a positive experience with our app and support team. We'll continue to do our best to provide an excellent service for all of our users. :)

June 18, 2020

Brilliant App and even better customer services. Renaud provided me with fantastic customer services, helping me at every step and sorting the coding her me, which I didn't have the skills to do. Highly recommend this app and its services to back it up.

Zaini Hats
United Kingdom
3 months using the app
March 14, 2023

One of a kind unique service thats a hidden gem for Shopify users looking to create an e-commerce store that sells bespoke or customisable goods. Customer support is by far the best of any application we've used to date, and whilst using the software can be a little tricky at first, its easy to get the hang of and gives you huge amounts of freedom for extremely generous pricing/plan options that no other service attempting similar can offer.

AscendPC
United Kingdom
3 months using the app
Kickflip replied March 14, 2023

Thank you for reviewing Kickflip! We consider a great user experience and excellent customer service as our top priorities, and we're delighted to have delivered on that.

We remain dedicated to assisting our clients in creating outstanding product customizers. Thank you for joining us on this mission and sharing your valuable feedback!

January 16, 2023

This is, by far!, the easiest and most intuitive product customizer on Shopify! Trust us, we've tried almost all of them. The others seemingly require a PhD in using their app to setup. Kickflip has been a breeze. The few minor challenges we faced were quickly solved by their support staff. The integration with our online store looks amazing as well - clean, easy to navigate and looks modern and up to date.

Flexdex Skateboards
United States
3 months using the app
Kickflip replied January 16, 2023

Flexdex Skateboards + Kickflip, a perfect match!

We could not be more pleased to hear that Kickflip has been so easy and intuitive for you to use! We are glad that our support team was able to help you with any minor challenges you faced. We strive to ensure that our product customizer is simple and efficient, so hearing about your positive experience is rewarding.

Thanks for choosing Kickflip! 🤘🏼👊🏼❤️😎