Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
November 29, 2023

The support team is never online in the Pacific time zone. Whenever you ask something the bot says we'll contact you tomorrow. Canada'a tomorrow is New Zealand's night so I will never be able to get live support.
1- If you can't support it globally then just sell it in Canada.
2- You can turn off your online support when it's night in Canada.

Magic T
New Zealand
Kickflip replied November 30, 2023

We appreciate your feedback and apologize for any inconvenience you've experienced with our support. While our chat isn't available 24/7, we aim to respond within a few hours.

To address your concerns:

Global Support: We're actively working on improving support coverage globally.

Online Support Hours: We're always exploring options to optimize our support availability and can schedule calls outside regular hours if needed. Feel free to reach out to us at help@gokickflip.com, and we'll work together to find a suitable time that accommodates your schedule.

Please let us know how we can assist you further.

Best regards,

June 15, 2022

This app is a complete solution for personalization. The app is complete and very user-friendly. If you get stuck they have great support and are always willing to help in order to get your idea back on track. I wish there were more videos in order to further learn. I want to know more about print ready files.

Buddies Mat
4 months using the app
Kickflip replied June 16, 2022

Thank you for your kind words and suggestions! We're so happy to hear that you're enjoying the app and finding it user-friendly. Our support team is always available to help if you need any assistance, and we'll be sure to pass along your suggestions for additional videos on print-ready files. Thanks again for taking the time to write a review - we appreciate your feedback!

November 4, 2021

This app is really good! It has many different options and is very easy to learn. The customer service is amazing. No matter what question you have, they will try to solve your problem as quickly as possible. Highly recommended.

4 months using the app
Kickflip replied November 5, 2021

Thanks for this amazing review! It means a lot to us.
We enjoy helping our clients get their projects done. Your success is our success!

I invite you to contact us directly to help us associate these kind words with the brand you represent. :)

Many thanks,

June 7, 2022

Excellente application, très complète qui propose une manière claire et intuitive de présenter et personnaliser ses produits. Et surtout une équipe support très efficace et réactive, merci à eux. J’utilise cette application pour proposer la création de montres sur mesure à mes clients. Le rendu est fluide sans ralentissements malgré plus d’une centaine d’images que j’y ai intégré. Merci pour votre travail.

DLX custom watch
4 months using the app
Kickflip replied June 15, 2022

Un grand merci pour ce review!

Nous sommes bien heureux que vous trouviez notre app claire et intuitive, car c'est exactement ce que nous visons. L'équipe de Kickflip travaille fort à rendre simple l'utilisation de la plateforme, tout en permettant aux marques d'offrir des expériences de personnalisation très complexes.

Nous avons hâte de suivre l'avancement votre projet! N'hésitez pas à nous contacter pour toute demande.

Merci encore!

July 11, 2022

Brilliant app highly recommend, very sleek, great support for any questions and they also send recommendations to make it better

United Kingdom
4 months using the app
Kickflip replied July 11, 2022

Thank you so much for the kind words - we're really happy to have you on board! :) We're constantly working hard to make sure our product configurator is the best it can be, and we really appreciate your feedback. <3

June 16, 2022

I've been using this app and many app's have horrible support, not this one. They are very quick to respond and will setup a video call if necessary. They go the extra mile and are extremely knowledgeable and helpful. I highly recommend this app.

Pour Caddy
United States
3 months using the app
Kickflip replied June 16, 2022

Thank you for your kind words! We're happy to hear that you've had a positive experience with our app and support team. We'll continue to do our best to provide an excellent service for all of our users. :)

June 18, 2020

Brilliant App and even better customer services. Renaud provided me with fantastic customer services, helping me at every step and sorting the coding her me, which I didn't have the skills to do. Highly recommend this app and its services to back it up.

Zaini Hats
United Kingdom
3 months using the app
June 28, 2021

This app is incredible. The User interface looks second to none, offers unlimited customization, and customer support is the best I've seen from any service since opening my store. To the people looking for a product customizer, look no further. To the developers and MyCustomizer team, job well done!

Greek Lights
United States
2 months using the app
Kickflip replied July 6, 2021

Thank you so much Daniel!

We're happy you’re appreciating our platform! When it comes to customer support, we do our very best to respond to each question promptly as we value human interaction. It's also so much fun to discover great brands and inspiring entrepreneurs like you.

We all wish you great success with your new customizer!

November 25, 2020

I tried almost all Customizer-Apps here on Shopify and it's the best app so far. The previous reviewers have already summed it up quite well. The app integrates wonderfully into your store and offers great performance on both smartphones and desktop PCs. We're really looking forward to the next features updates!

michelle's mods
2 months using the app
September 20, 2022

If you want product customization, your search ends here. Easy to use and customer service has been wonderful. Highly recommended!

United States
About 2 months using the app
Kickflip replied September 22, 2022

Thank you so much for this positive review.
We are happy to have you as a client and we have to admit that your products are gorgeous! Never hesitate to reach out, our team is always here if you need anything.

Wishing you great success!