Okendo: Product Reviews & UGC

I wish we had discovered Okendo a long time ago! Finally a platform that can do everything we want! Onboarding was exceptionally smooth and easy, their support team is responsive and super friendly and the widgets are all customizable so you can get the exact look you want. Very happy!

Great app so far, easy to set up and easy for customers to leave reviews. The support team were great and answered questions really quickly!

We were looking for a new platform and this app combined several of the things we wanted: a solid review system that displays nicely, supports video and photo reviews, product FAQ, and sliding scale product attributes. It's a tall order to ask any single system to cover all of these nicely, let alone at a reasonable price. We love that all of these are just part of the Okendo system and all integrate so cleanly. There were several other features that we only discovered as we worked through installation, like detailed email flows, Klaviyo integration, and customer attributes. All valuable additions that are just gravy on top of an already excellent system. And finally, what might be the most important part of any service: the customer service is absolutely fantastic. Integration was excellent and they were always available to help with questions and concerns. I wish every Shopify app had this level of support and dedication. A+ all around, and for a MUCH better price than other well known review platforms.

I can't recommend Okendo enough! They are extremely competitive in both offering and pricing. Onboarding was seamless and completed within 4 business day! Saw instant results the day we turned the app live on our store and started requesting reviews.

Grateful for Scott, Shandy and Vanessa. Their onboarding was fantastic and we're excited to use Okendo! Thanks for the great support.

If you are on Yotpo, bail and move to Okendo. My contract was expiring with Yotpo and I got an automated email telling me I had to contact my rep otherwise I would have my account locked. I didn't even know I had a rep. I contacted them and it took 4 days for me to patched through to my Yotpo Rep. I contacted the rep and it took him a few days to respond that we had to hop on a call to discuss our contract. I presented him with my calendly and he told me that those times don't work for him cause he is in Isreal. I asked Yotpo support why I had a rep who wasn't in my timezone and they told me I should have requested a USA based on. Every email I sent to anyone on Yotpo team took 1-2 full days for a response. All the while I was getting automated email warning me my contract was expiring and I needed to contact them to renew. When I was finally presented with a contract, it was a year-long contract and it was twice the cost of Okendo or Stamped for the same functionality. I always didn't like Yotpo but at this point how absolutely garbage their product and support was it was fully personal dislike at this point for everything their company is. It was between Stamped and Okendo now. Both have similar pricing, functionality and positive reputation in the community. I reached out to Stamped as my first choice because they are just more commonly known. They presented me with all the info I needed to get onboarded, however it was all DIY, and my developer wasn't available for any big projects for another 2-3 weeks. But my contract with Yotpo was expiring in 3-4 days. I told Okendo that they had my business if they could do all the heavy lifting and get us onboarded. I signed up, they sent me a quick video on how to export my reviews from Yotpo. I gave them the file and in 2-3 days they had configured our entire Okendo account to replicate our settings on Yotpo, customized the CSS of the reviews to match exactly our current styling, and presented my developer with a super easy doc to bring the changed into our live theme. Now I'm on a month-to-month contract, paying half of what I was with Yotpo, with amazing super quick support, and I didn't have to lift a finger. Okendo is AWESOME and I am completely blown away with how rad their team was to help us out in this pinch.

Absolutely love this app! After doing countless demo's I decided to go with Okendo and it was the best decision. The app has all the features you need and they are all designed to improve customer experience, drive engagement, and in turn increase revenue. The support is 10/10. Every Shopify App should learn from them. I had zero issues with setup, they even offered to do some of the work for me and had the app customized for my brand on the first walkthru. And the best part is we saw results within hours of launching the app as several customers asked questions on our products and now everyone else can view those responses as well.

Support is very reactive when it comes to customizing the looks of your reviews. Haven't used all of the features yet but for now I dont have any issue with the app

So bad support. Near to a week to talk to them. They don´t solve anything, so we have to unistall the app

UPDATED: To use Okendo, you must enforce both name and surname in customer records. It misses all customers without a registered surname. I've reported this bug to the support and received a strange "it's a feature, not a bug" response and seemingly no intention to correct it. So, please take care of it on your store side if you intend to try Okendo. --------------------------- We expected the review app to look aesthetically pleasing, trustworthy, and manageable at a price point we could afford. After going through several alternatives, Okendo ticked all the boxes. Their essentials plan is perfect for smaller businesses. The widgets look great and can be adjusted to fit our branding (you can even customize stars with SVGS, how about that!). They have photo reminders for reviews that help you curate much better reviews, which are now also available in their essentials plan. One problem we faced with the other review apps was that the badges and similar extras took away from the look and feel of the store. Okendo does not force us into any, and we don't need them). The availability of grouping is yet another advantage. Suppose you sell products that are similar to each other. Different colours and designs of the same product can be grouped to share the reviews. This option is incredibly beneficial when you have low reviews for one design but high on alternative colours. Review moderation is easy, and the dashboard is also ok to navigate. Finally, support is also extremely helpful. So... Okendo was the best choice for us, and I think it will also be the best choice for many others.