Reviews (5,987)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

March 9, 2023

Excellent customer support! Thank you very much for your help and responsiveness.
Thanks to Stefan, Olesia and Monika for their help. ✨

They respond very quickly and are concerned about any concerns their customers may have.

Just, THANK YOU. ☺️

iskn
France
About 3 years using the app
July 26, 2018

Sent our first email campaign with Omnisen and it was so straight forward and easy to use!

Willow Bay Australia
Australia
About 3 years using the app
Edited April 7, 2020

Very very easy to use and very effective. I am impressed by how simple it is in all areas. Everyone should be able to use it.

Góðheilsa.is
Iceland
About 3 years using the app
September 5, 2022

Very easy to use, I have been using it, the customer service solves the problem in a timely manner, an essential plugin for shopify

Keillini
China
About 3 years using the app
November 7, 2023

Most affordable out there, especially for smaller shops. Their customer service is amazing. Luiz and others helped me with with a problem I had and Luiz didn't stop working with me until we got it resolved.

Terra Cotta Gorge Co.
United States
About 3 years using the app
June 4, 2019

Awesome integration and support service! Hoping the remainder of my experience is as wonderful as integration. Thank you Omnisend!

ZEL Clothing
United States
About 3 years using the app
April 26, 2023

Great support from Joy at Omnisend when wanting to create new forms. Needed the subscribers to get into an email automation flow directly after signup.

Stiksen
Sweden
About 3 years using the app
June 29, 2022

Omnisend is a WONDERFUL email marketing app with several tools to up your marketing game! Super easy to view analytics, create templates, and create the BEST emails for customers. They also have several useful guide videos that cover any topic you need help on. Today I needed assistance and I luckily was guided to Kristina who gave me amazing assistance. She was super kind and was very quick with responding and assisting me. I truly appreciate her help! I highly recommend this app to everyone!

BuyNebraska.com
United States
About 3 years using the app
May 12, 2020

I recently selected Omnisend as my ESP and have been very pleased with the app and support! They have been responsive, informative and very nice. That is the kind of customer support we all need! Being new to email marketing, I loved the Intro videos they provide about setting up segments, automation, etc. They gave great tips! I am very happy I selected Omnisend as my ESP and look forward to learning more of the great features they offer.

Fit Frequency
United States
About 3 years using the app
November 24, 2022

Was having problem with my SMS credit and was worried about my credit going through for BF. Kristina was able to assist and resolve my problem right away understanding how important this period is for small businesses.

BVstylez
United States
About 3 years using the app