Reviews (5,989)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

Edited November 22, 2018

I was Using mailchimp. When I noticed that I couldnt used with shopify, they rushed me to use omnisend. In ONE day I was able to do my campaign.

EnLasNubesPR
United States
Almost 3 years using the app
February 13, 2016

Great App!
Friendly to use and fast.
Thanks to the team behind it.
Alpacaoi.com

Alpacaoi
Canada
Almost 3 years using the app
Edited April 5, 2019

I was forced to find a new option after Mailchimp separated from Shopify. I wasn't looking forward to this as I had already spent hours struggling with the mailchimp platform. I'm SO GLAD I switched to Omnisend. The platform is so much more user friendly and I was able to set everything up in just 2 hours! I'm much more confident using Omnisend and will be able to create campaigns quickly without dreading it! The live chat feature is awesome and customer support was prompt and friendly. I would suggest signing up for the tutorial video as that helped me so much. Seriously a game changer! I can't suggest Omnisend enough. Wish there were 10 star ratings because I'd give them 10 stars!

Sister and Mister
United States
Almost 3 years using the app
Omnisend replied April 5, 2019

We are thrilled by your review, so happy that you decided to choose Omnisend! We push ourselves to make the tool as user friendly as possible, but at the same time to deliver great results in driving your business sales. We recommend you to add various interactive content blocks to the automation workflows you already set up, like scratch card, gift box, discount code that can help you boost your customer engagement. Our Support Team is here to help you need guidance!
Customer Success Team

March 25, 2023

Email marketing was easy to use, customer service was professional and responsive, and I was able to resolve the issues I encountered promptly every time.

ReadYourHeart
Hong Kong SAR
Almost 3 years using the app
May 30, 2023

Thanks to Joy, I had exceptional support and my concern was resolved seamlessly. Fast response time and a pleasure to deal with.
Thanks Joy!

Rose Office Furniture
Australia
Almost 3 years using the app
June 9, 2023

Great so far
Easy email marketing and workflow setting
Very detailed marketing report
Prompt and friendly support team. And Matija is so patient and helps me a lot!

Giraffe Tools
United States
Over 2 years using the app
January 19, 2023

The customer service center is quick and efficient when responding to all questions and concerns and my customer service rep Olesia was so helpful. I would highly recommend.

JN Collection
United States
Over 2 years using the app
October 19, 2022

Easy to use, lots of functionality and customisation. They also have a great support team too that's very helpful!

BRAVE
United Kingdom
Over 2 years using the app
January 24, 2022

We've looked through a number of automation platforms and found Omnisend to be the perfect fit for us because of its segmentation and automation features and its reasonable pricing. Josh has been a great help with the introduction and onboarding as well.

Chris Sports
Philippines
Over 2 years using the app
Edited March 23, 2019

I'm still testing a lot of this app out but so far they've been really quick and helpful! I'm excited for all of the features

The Elderberry Co.
United States
Over 2 years using the app