Omnisend Email Marketing & SMS , 5,684 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.
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Easy to manage and understand.
Omnisend has been great so far. It's easy to build forms and emails that match my site, and they have worked flawlessly and integrated perfectly with Shopify. All on a free plan - awesome for a brand new small business!
I have all the functions I want
Will choose to upgrade in the future
Kristina from the Omnisend team was incredibly helpful with getting some automation flows fixed on my new store. Really glad to be using this platform!
Excellent app! Easy to use!
www.diecastmodelcarmarket.com
**Update 06/25/2020 -- 5 star**
After placing the review up and talking directly to support, my issue was resolved. Happy to see that they helped and hope in the future for better operations moving forward.
**Original review below -- 1 star**
I am quite frustrated as a new user to this app. We had a very old mailing list that was filled with a bunch of emails that were registered clearly by bad actors (john.smith@test.com etc) so we ended up failing the criteria to send out our first campaign. This campaign is really important for us to get out right now because of the deal for Father's Day.
We understand it was our fault for the fail so we took the necessary actions they told us we needed to do to get the campaign flagged as correct. Once you fix the problem, your feed "must be submitted" to support for them to I guess manually review?! Okay, that's fine I guess since we made the mistake. The automated message for the review says they will "get back to you within 24 hours". We are now going on 26 hours and no change! We cannot wait much longer to send the campaign because the deal will end in just a few days.
I am beyond annoyed there is no way to talk to support about this because they don't provide any means to chat with support if problems arise. They have taken my money for the month. I have spent the $60+ it took to cleanse my feed. And I am still being penalized. Outrageous. Especially when it only took an automated process to flag my feed as bad. But it doesn't take an automated process to flag my feed back as good?
We feel terrible that we failed to resolve your issue within the promised 24 hours. Customer support is our top priority and we aim to give 100% of our efforts to help our clients.
We are happy to hear that the issue was resolved eventually and we will do our best to prove that Omnisend is a great choice. All relevant teams are informed about the situation and we promise improvements in the near future :)
Awesome Easy Platform to use! Everything is simple to move around and edit
Soundtest is everything it claims to be. The ease of use is remarkable, the reporting crisp and efficient. Most important, the templates are versatile and easy to use. I'm very glad I found and use this app.
I love how simple it made the newsletter and all the features are very helpful to my website
Fantastic App!! Must have & easy to use!!