Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.

December 26, 2019

The service is outstanding. Katherine was very patient and a great listener and helped us throughout the automation set up! I HIGHLY recommend omnisend to anyone who wants great support, service and amazing experience growing your business. Kudos!

&Me
India
12 months using the app
April 4, 2023

The main aspect I love about omnisend is the customer support! I switched to them from Klaviyo and they run circles around them from price to features to service. I'm extremely happy. Each time I want to know something, even if it's just how to keep increasing my clicks and sales, they have been super helpful. They provide articles, and visuals to help me win. My email sales have increased each month just because they have helped me with resources and I try new and different things.

fitformorestore
United States
11 months using the app
Omnisend replied April 5, 2023

Ahoy there!

Thank you for sharing your positive experience with Omnisend!

We love the way you put it - our team sure does know how to run circles around the competition! It's great to hear we've been instrumental in helping you increase your email sales and connect with your customers in a meaningful way. That said, it's our mission to help you click with your customers and close them sales! Thanks for choosing us!

August 1, 2018

The app is great, but the support is even better. I'm the furthest thing away from a web programmer, and the team helped me integrate a standard Shopify form into the Omnisend app. Over the course of a couple days, my case got handed off from one rep to the next one on deck, and the transition was seamless. I logged on this morning to find perfectly-written code for me to copy and paste into a liquid template.

The Omnisend team is patient, professional, and proactive. They most definitely have their act together.

Alpine Mastiff Designs
United States
12 months using the app
January 31, 2018

I like it!!! easy! I like it!!! easy! I like it!!! easy! I like it!!! easy!

Francesca Castellano
Germany
12 months using the app
Edited December 6, 2018

Quick response to my question. This app is great! I was able to segregate all subscribers by making a list using easy to follow rules. Email Templates were easy to make.

woodshopbits.com
United States
12 months using the app
April 14, 2016

Awesome and very Helpful.. Can't wait to see how it improves traffic and purchases on our site!!!

Fair Shade
United States
12 months using the app
February 1, 2018

Have only just started but so far this looks to be exactly what I was after. Easy interface, plenty of options. Loving it so far!

Curious Moose
Australia
12 months using the app
May 3, 2022

Baarath was able to help me in setting up my abandoned cart automation on Omnisend. The knowledge-based articles are quite helpful as well :)

Family1st GPS
United States
12 months using the app
Edited March 30, 2020

I just sent out my first email campaign and it was super easy! The email looks fantastic and it was so easy to plug in my products.

Be Blessed Skincare
United States
12 months using the app
March 30, 2020

Very good app, it has all the capabilities needed for email marketing and was most useful and easy to use. Recommended.

Big 4 Wall Street
Greece
12 months using the app