Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

January 30, 2022

This app made it extremely easy to send my first email campaign! The templates and fun designs were an added bonus.

Tyler Rochelle Art
United States
12 months using the app
April 4, 2023

The main aspect I love about omnisend is the customer support! I switched to them from Klaviyo and they run circles around them from price to features to service. I'm extremely happy. Each time I want to know something, even if it's just how to keep increasing my clicks and sales, they have been super helpful. They provide articles, and visuals to help me win. My email sales have increased each month just because they have helped me with resources and I try new and different things.

fitformorestore
United States
11 months using the app
Omnisend replied April 5, 2023

Ahoy there!

Thank you for sharing your positive experience with Omnisend!

We love the way you put it - our team sure does know how to run circles around the competition! It's great to hear we've been instrumental in helping you increase your email sales and connect with your customers in a meaningful way. That said, it's our mission to help you click with your customers and close them sales! Thanks for choosing us!

August 30, 2017

Loved using this App. Makes creating email campaigns easy and with their in-built e-commerce email series, sending reminder emails is just a piece of cake.

Ezycook In
India
12 months using the app
January 18, 2022

Added this to my shopify store for a more robust email app. Omnisend walked me through set up perfectly and they've been with me all the way for a year now. Excellent support and customer service from their team! Chat available pretty quickly and I've felt like they were a part of my company!

William Gunn Wines
United States
12 months using the app
Edited June 11, 2020

I truly love this app! It has so many fun features you can do. I absolutely love that I can control all my automation's in one place.

Pop Bag USA
United States
12 months using the app
November 20, 2019

Intuitive, simple and easy to use. Takes a little bit of thought in terms of automation and journeys - but I can see how we will use it in the future.

Junior Bambinos
United Kingdom
12 months using the app
February 11, 2016

Fast and friendly support, and features that would normally cost hundreds from other providers!
I don't really have a need to use Mailchimp anymore, as these features pretty much replace and surpass whatever I was previously using there.

Adding products to mailouts is amazing.
A complete must for anyone thinking about putting out quality welcome e-mails and abandoned cart e-mails. The default shopify ones don't even compare with this.

Catwalkrugs
Australia
12 months using the app
April 18, 2019

We have been using Mailchimp for 4 years but had to change so after looking at all the options Omnisend looked to be the best for our business. Once I got inside and built my first newsletter, wow, much better platform than Mailchimp for creating newsletters and the additional features for basically the same money we were paying Mailchimp sold me. Our open rate was higher on the first day, not sure why but I will take it, and I am waiting to see how the automatic re-send to those that didn't open the first will work but it has to net us something. That feature alone sold me but there is so much more to be happy about. Thank you Omnisend.

Blessed Bodywear
United States
11 months using the app
Omnisend replied April 23, 2019

So pleased to hear you enjoy using Omnisend! To welcome MailChimp customers we have created a resources hub, check it out for information about upcoming features, register for the success webinars and more!
https://www.omnisend.com/customers/?t=mailchimp

June 9, 2022

Great help and advise as always. Olesia did a great job in setting me up with videos etc and advise :)

Sharperedges Scissors
United Kingdom
11 months using the app
March 20, 2017

Great service and very effective for someone who doesn't know how to write code to develop their emails!

Timeless Jewelry Boutique
United States
11 months using the app