Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

November 4, 2022

I was having issue setting up. Nikola was prompt and helped me sort it in no time. Great customer service.

Beecollectibles
Ireland
10 months using the app
June 23, 2020

I've been using this on my store for over a year and it's still my favorite email application for Shopify. The price isn't the cheapest but the automation is some of the most straightforward and also attractive looking.

It has plenty of integrations with Shopify and other apps as well. Also, the support was really great the few times I needed it. It's especially great if your like me, someone that has a large mailing list that isn't always active. That makes paying per subscriber a real issue. Luckily it's not like that with Omisend!

Swordsfall
United States
10 months using the app
December 20, 2023

Super user friendly and affordable, support was quick an helpful - s/o Karine! Tried sooooo many other apps before this one and they just weren't cutting it for my little one person team. Definitely recommend!

Stellar Threads
United States
9 months using the app
December 4, 2023

Maria was by far the most efficient Omnisend rep to work with! She sent me detailed instructions on how to resolve an issue that I was having with an attachment. She literally had me up and running within 15 minutes. I am a very happy camper right now because of her.

Template Takeover
United States
10 months using the app
March 23, 2016

Great App got used to it thanks ...........

Trduk1
United Kingdom
10 months using the app
December 6, 2020

Switched over from a different email marketing and I am really liking this much better. First of all the support team is killer! To me that is one of the most important things is knowing I can get the help I need. When I need it. Shout out to Vlad for his awesome support!

Relive Recess
United States
10 months using the app
September 7, 2022

This Application is Amazing, you can earn sales by a beneficial marketing mail tools & automation, but you need first to analyze your contact database and design the automation to trigger the weak points, and here it is sales going on :-)
also, the support team is very helpful and fast in responding, especially Nikola who is doing a great follow-up with my queries.
Big Thump

Vape Here Store
United Arab Emirates
10 months using the app
March 30, 2019

I've just switched from MailChimp to Omnisend. Fantastic free trail. So easy to use. I couldn't be happier.

Finding Alice
Australia
10 months using the app
Edited April 4, 2023

The best email platform I've ever used! Clean, simple interface that makes it easy to succeed and grow your business. Great templates or build your own layout in a completely editable yet easy to use edit panel. Friendly and extremely attentive help center that always respond within minutes with a quick solution to my problem. Cannot recommend enough!

Plan with Inès
United States
10 months using the app
Omnisend replied September 17, 2022

Ahoy there!

We appreciate your feedback, it drives us to make the product even better! Keep up the great job, we'll be always here for you ;)

March 17, 2018

Good.........................................

Town Square Furnishings Inc
United States
10 months using the app