Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

July 12, 2016

"wow," I said to myself, "that was easy."

Big Easy Savings
United States
9 months using the app
Edited July 23, 2020

I am just getting started with this app but the quick response I got with an email related issue was quick and the issue corrected. I was pleasantly surprised to see this. The last platform I used was all but devoid of any kind of personal help. If the response tiome is any indication of the rest of the product, I have made a smart move, leaving Klaviyo and coming here.
Now itg is a month later and got my first campaign finished in no time flat.

Saratogasupplements
United States
9 months using the app
November 13, 2018

App fait vraiment un bon travail, vous permet de gagner votre tempts , je recommande

Glamourshop
Germany
9 months using the app
January 14, 2023

For someone new to this whole scene of website building and such, Omnisend has been user friendly and their customer service is on point. Chatted with Kamilia today and she answered very quickly and helped guide me exactly where I needed to go to solve my question. Thanks!

Spintaff
United States
9 months using the app
September 4, 2018

super easy to setup and integrate. Very user friendly

Ecomumma Retail
Australia
9 months using the app
Edited October 25, 2022

Great support from Nikola today. He really helped me to sort an issue and provided a solution. Many thanks!

Terrace Fruits
United Kingdom
9 months using the app
November 10, 2017

Great App, glad I found this, had lots of great customer contact and sign ups already!

Dave

https://www.hickoryfurniture.co.uk/

Ntcstore
United Kingdom
9 months using the app
July 31, 2021

I love how user friendly is this platform. Been struggling with either this or klaviyo for some time.

Avionnti
United States
9 months using the app
Omnisend replied September 7, 2021

Hi, thank you for taking the time to leave us a review. We hope you continue to enjoy using our platform.

Edited October 28, 2019

I used this app for my first email campaign, it is very easy to use. Live chat help was less than a 10 second wait! Friendly and helpful customer service. So far so good:)

Swiftcrest Distillery
Australia
9 months using the app
March 5, 2024

Fácil de usar y práctico con todo lo que se necesita

TREND RUSH
Colombia
7 months using the app