Reviews (6,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
Refine
-
By rating
I would definitely recommend Omnisend to anyone looking to automate email communication and marketing! The app is easy to use and a great resource!
Matija is the best Customerservice!! Best App Thank You Guys!
Awesome team (Laury, Will...)!!! Thank you all for the amazing service.
Omnisend generated us over 300K in sales in the last 12 months!
Thanks,
Rafi
I really liked Klavio but could not justify the rising costs for our small business as our email list grew. Omnisend is awesome because it gives me the same features as Klaviyo at a fraction of the cost. Really, it's a no brainer.
Very good, although in the email template creator it would be nice to have more options for using brand colours for all texts rather than just some.
Best support team!
I love how easy it is to get in touch with someone (via instant messages) when you have questions or problems. They usually respond in no more that 10 minutes and they stay with you until the issues are resolved. I do wish there were some more features like emailing us reports and customizing the email backgrounds. I also would like a feature that allows customers to ask to be removed from certain marketing lists without removing them from all subscriptions but for the price, it offers quite a lot!
Very frustrated with customer support since day 0, and I'm now working with you for 3 months. But always when having a Bug your support blame that I'm wrong and make me fell like a newbie, then I lost days trying to follow their hundred instructions that always end by discovering that indeed were a Bug.
Look you need to segment tech-savvy from non savvy clients. Otherwise you gonna piss your clients every day. I'm deep frustrated for the third time in 3 months.
Hello and thank you for your review!
We're sorry you've found yourself in this situation. Our support representative has contacted you with additional information and guidance on the issue!
very easy to use and looks amazing... if you were used to mail chimp you will feel home :) best app so far
So far we're really impressed with the ease and coolness of this app. From the automation set up to the variety of templates. We've long been mailchimpers and this is far better. Less clunky, really sleek and smooth to use. So easy anybody can do it... but do it really really well like they totally know what they're doing. Really we're all just winging it. But this app makes you look like you're in total control and are a total marketing marketeer. Big love to omnisend. The Luxe Co team
I chose this app based on the remarkable reviews and additionally the easy to use tutorials provided, and couldn't be happier! As a new business owner the templates simplify creating emails which is such a time saver, and the overall experience using the app is seamless. When needed the support team is ALWAYS available, and always helps to follows up to ensure I've found the resources or solve I need - this level of support is super rare these days. Love Omnisend!