Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

October 24, 2023

Omnisend Email Marketing & SMS is definitely a bonus to have connected to your store for solutions such as email & SMS campaigns, as well as automation. The platform is user-friendly and their customer service is great. Kayque from their support team was phenomenal in helping me solve a question that I had. He went above and beyond to follow up and provide extra tips.

GUIRLA
United States
9 months using the app
January 31, 2019

We sent out our first email campaign with Omnisend. Overall it was a very easy-to-use system. It didn't take long to enter information or images into the template. They have a decent amount of free templates to choose from' nothing special, but functional. We would definitely recommend if you're just looking for a simple, easy-to-use email campaign system that you might use now and then.

Melissa's Munchies
United States
9 months using the app
January 8, 2021

Love love LOVE!!! Best email marketing app I’ve used to date!!! It’s easy to use, I love the templates, and I get sales from it!!!

Adorned....
United States
9 months using the app
July 6, 2016

Soundest makes email marketing a breeze. What's even better is we are able to track our sales from our emails, as well as the click mapping and open rates.

Thank you!

www.ResQrefurb.com

Phone Resq
United States
9 months using the app
January 14, 2017

Love it great app! Super easy to setup and get going.

Touchofdeals
United States
9 months using the app
September 20, 2016

Some features are great like the discount function integrating directly into Shopify discounts. Other features are not so good. I cant set up automation which is very important for our store so we switched. Would reconsider if more features are added.

Spice Quarter Subscriptions
Australia
9 months using the app
January 25, 2024

I had an issue with linking the correct FB link to my Omnisend account and Barrath stayed with me every step of the way to make sure I completed everything correctly. He even took the time to create screen recordings for me so that I can have a visual walk through. We need more employees like him. Thanks again for all that you do.

All That Plus More
United States
8 months using the app
October 5, 2022

So far we are liking the app. It is taking other duties and putting them into one easy place to work with and get analytics as well. It's so helpful in saving us time and effort with campaigns and keeping our customers engaged with our store. We are just still in the learning stages of all its wonderful uses. Looking forward to learning more. We would recommend this app.

Agape Nutrition
United States
9 months using the app
Omnisend replied October 7, 2022

Hello there! Thank you so much for your feedback!

We're thrilled to hear you're having a blast with our app. Learning the product thoroughly is one of the most important tasks to perform in order to get the most out of it. Please visit Omnisend Academy at academy.omnisend.com for all the information you need to get up and running as soon as possible!

Have a wonderful day!

Edited December 17, 2018

I really like this app. Easily lets you create amazing custom automated emails easy. Really does a good job.

NextGenerationProducts
United States
9 months using the app
Edited January 2, 2019

Fantastic App. I deleted Privy and Happy Email because this app offers beautiful Pops, much nicer than the ones I would create in Privy, and every type of email campaign imaginable. If you cant find the email campaign that fits your needs you can custom make one. I love this app!

Cuter Than You
United States
9 months using the app