Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

Edited April 25, 2019

I just had to switch from MailChimp to another server and was really nervous. I've loved everything about Omnisend and tbh, I think it's even better than MC! Thankful for this service and everything it's provided for my company thus far.

Miss Interpreted
United States
5 months using the app
Edited October 4, 2022

Great Marketing Automation solution. Good design options and customization setting. Easy to segments and create landing pages. Integrates well with Shopify. Everything without writing a single line of code.
Sanya from the support team has been very helpful. Excellent service.

Coconuts and Pineapples
United States
5 months using the app
March 7, 2016

This one of the best apps I've used so far, their support is amazing! Couldn't wish for a better service for my email stuff!

Zodiaccessories
Netherlands
5 months using the app
May 29, 2016

So far, I've found the email design to be much more flexible than mailchimp (which is a fantastic app) - only just started using this at www.rawpeaks.com but my first email was super easy to make and was made in no time - on brand.

Would recommend.

Raw Peaks
United Kingdom
5 months using the app
Edited April 25, 2019

Giving it 5stars right now as a new user - had installed Kalviyo for a while but quickly uninstalled when I took some time to check their pricing!!!!

Paul fortyanddeuce.com
CHECK OUT OUR STORE TO SEE HOW WERE DOING WITH OMNISEND :)

You'll see how were leveraging the tools to upsell

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Forty&Deuce
New Zealand
5 months using the app
May 19, 2018

great application, I highly recommend it

Bodysquat
France
5 months using the app
April 24, 2016

Soundest is so easy to use and is such a great tool for business! It just solved most of my worries!

Maison Manika
Canada
5 months using the app
Edited August 30, 2018

I Absolutely LOVE this app. It allows for 3 things. First I can send email marketing, but it's not just me sending a bland looking text file. They have tons of easy to use drag and drop options to help make the email look really professional and well put together. I've tried doing this on my own before and the results were really bad looking (it kind of looked like my 9th grade chemistry report where we got to use clip art for the first time ever...., lol). With this app it actually looks like you'd expect a promo email to look.

Second, it lets me create a nice looking pop up on my website that encourages people to opt in to my mailing list. I couple this with an incentive discount, and it works really well .

Third it lets me place a static tab at the bottom of the page window that people can click on to subscribe. This allows you to get GOOD subscribers (ie people who want to be subscribed) without having to depend on them reading a popup (which most of us reflexively close) or get all the way to the checkout process. Currently my signup rate (which the app shows) is about 10x higher for the this method than it is for the popup.

Also, I've only contacted their customer service once, and they were super fast and had the exact information I was looking for.

It's a good app, and if you're toying with the idea of trying a marketing app or not sure which one to go with then just give this one a shot. You'll be happy with it.

If you want to see it in action you can check it out on my page (www.soakeydokey.com). ;)

Soakey Dokey
United States
5 months using the app
April 24, 2020

I tried a few other apps previously. I must say this is by far the most user-friendly app! Omnisend helped me with a fast setup of an email workflow plus sent a campaign in a matter of an hour! Perfect for small business or start up who doesn't have a long email list yet.

I enjoy how the templates are set in placed and you can easily add products to your email templates via the app. No need to upload images, copy and paste links etc!
I think as i grow i will definitely continue using this app!

thank you!

www.officiallygood.com

Officially Good
Singapore
5 months using the app
June 27, 2022

I've been using this app for over 4 months now and it's very easy to set up and use. I've had to do a bit of work to segment past subscribers and the team (especially Daryna) have been super responsive and have always come back with solutions. If I get confused about anything they go out of their way to create videos to walk me through the process. Great app to track newsletters, create campaigns and automations.

Eco-Homemaker
United Kingdom
5 months using the app