Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

July 27, 2018

Trying tight now, seems pretty easy to use!

Secrecy Acessorios E Vestimentas
Brazil
8 months using the app
March 5, 2024

Great app. Good customer service

Cartems Donuts
Canada
6 months using the app
November 12, 2019

Their Support is NOT good. I have more than one account. EVERY support question I ask takes about 2 days to get a reply to, and the reply is ALWAYS the question I asked reworded. So they NEVER give an answer, they just reply with your same question. So answering a support question with another question is not support.

WiseRanker.com
United States
8 months using the app
Omnisend replied November 13, 2019

WiseRanker.com we are truly sorry you had this experience, it is our fault that the service was delayed and the response was not what you expected. We have checked your case and Silvia responded to you with a possible scenario for the advanced automation you are trying to set up. You can achieve great things working with contact tags, may we suggest watching the webinar recording about advanced automation, where our Success Manager Laurynas shares some specific use cases to help you get more sales? Link here: https://support.omnisend.com/en/articles/3473973-success-with-omnisend-accelerating-growth-with-automation

June 1, 2019

All in One App from ABCDEF to XYZ. EXCELLENT APP. THANK YOU FOR MAKING MY ONLINE SHOPPING, EASIER!
aLSO, i NEED SOMEONE TO HELP ME MARKET MY PRODUCTS LOL. CONTACT ME :-)

Allaboutkovers Gift Store
United States
8 months using the app
February 13, 2020

Perfect for what I need, very easy to use and the plans are very affordable. I cannot be happier with an Email Marketing System.

Arachne Systems
South Africa
8 months using the app
April 18, 2022

We switched to Omnisend about 6 months ago in order to integrate our sales site with our email platform, and it's made an incredible difference. The ability to see direct sales from each email we send and develop a strategy from these results has been very impactful. The support team is always very responsive, helpful, kind, and communicative. There have been recent reporting & platform enhancements, which have been awesome! I still feel that there's room for improvement on the reporting and capabilities side, but am hopeful that these will be implemented due to how often they push new releases!

Texas Roadhouse Butcher Shop
United States
8 months using the app
March 17, 2020

Excellent app, with live view that is very important to be able to track customer performance on the online store.

B3B Consultores
United Kingdom
8 months using the app
January 22, 2024

Beran is very helpful and patient. And very professional. The problem was solved perfectly.

alpenwolken
United States
7 months using the app
June 5, 2018

great way to get some email marketing in

Hype Fix Two
United States
8 months using the app
January 21, 2024

Good and fast support, I like it :)

LICK A' ROLL
Portugal
7 months using the app