Reviews (6,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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Super easy and straightforward. Sent my first campaign in minutes.
I am pretty impressed by this app. It gave very prefessional look to the forms that I wanted. Very easy to use.
very useful and easy to understand
I just joined Soundest, and designing and sending my first Welcome Discount Email was a breeze,,,Wav...I am glad I found Soundest, and will use it extensively for our marketing efforts.
NIGHTMARE!! The prices don't get updated automatically to the changes in the product prices. Every time I am running a sale, I have to go through every single template in the automation and campaigns and basically delete and add again the products, what a waste of time! My customers kept getting emails with incorrect prices. That's the main issue but there are so many others too, such as if you edit the booster campaign, you no longer can send it only to people who didn't open the email again (you'll have to create a new segment just for this campaign)!!! Another one is when you add a discount code, the product prices don't reflect the prices after that promo code that is included in the email (you have to manually enter the before and after prices!!). Another one, the countdown timer can only be added to some templates and only a few popup forms, they're not part of the components that can be added everywhere. I can go on and on about how useless and time-wasteful this app is. What's worse, when I contact support to at least give my feedback in the hope they can improve instead of me leaving this 2-star review, their response is defensive without reasoning instead of actually accepting feedback. I can't wait to switch back to other apps that work way better once this holiday season is over. What's on with all the 5-star reviews? Most probably stores that have no idea what other email marketing apps can offer...
Hello and thanks for leaving a review!
We appreciate your candid feedback and want to recognize the challenges you've faced with our platform. Your insights highlight areas where we can improve.
We understand the frustrations you've encountered, and we're actively working to enhance these aspects for a smoother user experience. Our commitment extends to improving both our product and communication to ensure we meet your expectations and deliver exceptional service.
It's worth mentioning that we provide information on Booster status updates after editing in our Knowledge Base, aiming to assist users facing this situation. Additionally, we consistently keep your product prices updated in email templates as you create your messages.
With everything in mind, we value your patience and understanding as we navigate necessary improvements. If you have additional details or suggestions, please feel free to share them with our support team. Your experience matters, and we're dedicated to making the required changes to regain your confidence in our platform.
Thank you for being a part of our community!
I am very happy with Omnisend, especially for their next-level customer service. They always respond promptly and are always very attentive! I also like the platform, it is pretty comprehensive and straight-forward.
Thank you for your great feedback! We're glad you're enjoying our App and found our agent's help valuable. Making things easy for our customers is our goal, and we're happy our team could make a difference for you. We appreciate your business and look forward to helping you again soon!
Very good app!
Does the job
Wish it would be less expansive
Easy to use once you get the hang of things. Love the idea of linking to Google and Facebook. Mass Marketing made easy !
Very easy to use. sent my first campaign out in minutes.Highly recommend.
It's a great app and a very useful tool. One problem I have with it is the fact that you can only remove omnisend branding if you pay the premium subscription as apposed to the free version. Small startups like myself sometimes are nervous when adding another subscription service in order to keep their break even low, and I can't seem to find a way to make my emails look professional with their branding at the bottom. Message to the people who run this app: Please would you find another incentive for consumers to subscribe to the premium service instead of compulsory branding at the bottom of the templates; I plan on upgrading my plan soon, I just want some time to establish the revenue structure of my business before I commit to another subscription service, but the same time I really need my email marketing campaigns to look 100% professional. If this changes I'll give this app 5 stars.