Reviews (6,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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First time and it was super easy!!! There are step by step instructions for everything and responsive customer support if you do get in a jam! Thanks Omnisend
Great customer service and awesome app!
I used this add to run my very first add campaign (and hopefully many more). It was extremely well laid out and easy to use, even allowing scheduling for campaigns. Could not wish for more.
The app is very powerful and the customer service people are very responsible and very patient in helping me with my questions, thank you to the team, especially Kristina
So simple... Wish I would have known about it sooner.
ive tried many email marketing apps, but this app is soooo cool, the theme templates are awesome and you can customize it however you want, also cart abandonment and sms and facebook mesenger and push notifications you can create your own custom sequence. this is a must have app for any ecom store owners
Very quick response on initial set up question. - I have been using this for a few months now and am seriously disappointed! Far too many emails are ending up in spam filters, these are regular customers I deal with pretty much monthly so it seems odd. Omnisends answer... it is yahoo & hotmail filters - but we are in Canada and 99% of them are gmail and the regular emails get through so - that answer doesn't wash.
Hello there and hank you for taking the time to provide your feedback!
We have reviewed your recent conversations and located the one in which you were addressing deliverability concerns caused by a high bounce rate, but not spam. In fact, our Deliverability Team has found that the vast majority of them are indeed inactive Yahoo inboxes.
We've discovered that 100 of the 108 bounced contacts are Yahoo inboxes. These contacts have been saved as a segment in your Audience.
Overall, we've determined that your Audience comprises about 10 percent of Yahoo inboxes.
A member of our support staff has reached out to you with additional information about this issue.
Do not hesitate to contact our Support Team if you have any queries or require assistance. We are available 24/7 and can be reached by in-app chat or email at support@omnisend.com.
Have a wonderful day!
I use this app to send all marketing emails from our store. The automations and workflows are exactly what we were looking for and provide the service we needed to level up our brand. Customer retention and re-engagement has increased since we started using Omnisend. It took us a while to create all of the emails in our workflows but now that is done, we never have to do it again and our customers get regular, friendly emails from us without any effort on our end. What prompted this review is today I had to ask some support questions and opened the web chat, I spoke to Bassma who was very helpful and answered all of my questions quickly and with the exact answers I was hoping for. I was so pleased with the service that I thought that deserved a review!
The availability of the customer service department is one of a kind. We have found the app to be very user-friendly, insightful, and fun to use. I highly recommend growing businesses to explore Omnisend and it's impact on your marketing efforts.
Trying tight now, seems pretty easy to use!