Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

Edited June 27, 2020

First time and it was super easy!!! There are step by step instructions for everything and responsive customer support if you do get in a jam! Thanks Omnisend

FlyLoVve
United States
8 months using the app
June 4, 2016

Great customer service and awesome app!

Fearlesscharm
United States
8 months using the app
July 10, 2019

I used this add to run my very first add campaign (and hopefully many more). It was extremely well laid out and easy to use, even allowing scheduling for campaigns. Could not wish for more.

Quintessence Apparel
Australia
8 months using the app
January 17, 2022

The app is very powerful and the customer service people are very responsible and very patient in helping me with my questions, thank you to the team, especially Kristina

mislens
China
8 months using the app
July 2, 2018

So simple... Wish I would have known about it sooner.

Grobuff
United States
8 months using the app
February 14, 2020

ive tried many email marketing apps, but this app is soooo cool, the theme templates are awesome and you can customize it however you want, also cart abandonment and sms and facebook mesenger and push notifications you can create your own custom sequence. this is a must have app for any ecom store owners

PipsStation®
United Kingdom
8 months using the app
Edited October 24, 2022

Very quick response on initial set up question. - I have been using this for a few months now and am seriously disappointed! Far too many emails are ending up in spam filters, these are regular customers I deal with pretty much monthly so it seems odd. Omnisends answer... it is yahoo & hotmail filters - but we are in Canada and 99% of them are gmail and the regular emails get through so - that answer doesn't wash.

Wild at Heart Pets Raw Food Delivery
Canada
8 months using the app
Omnisend replied October 25, 2022

Hello there and hank you for taking the time to provide your feedback!

We have reviewed your recent conversations and located the one in which you were addressing deliverability concerns caused by a high bounce rate, but not spam. In fact, our Deliverability Team has found that the vast majority of them are indeed inactive Yahoo inboxes.

We've discovered that 100 of the 108 bounced contacts are Yahoo inboxes. These contacts have been saved as a segment in your Audience.

Overall, we've determined that your Audience comprises about 10 percent of Yahoo inboxes.

A member of our support staff has reached out to you with additional information about this issue.

Do not hesitate to contact our Support Team if you have any queries or require assistance. We are available 24/7 and can be reached by in-app chat or email at support@omnisend.com.

Have a wonderful day!

March 18, 2022

I use this app to send all marketing emails from our store. The automations and workflows are exactly what we were looking for and provide the service we needed to level up our brand. Customer retention and re-engagement has increased since we started using Omnisend. It took us a while to create all of the emails in our workflows but now that is done, we never have to do it again and our customers get regular, friendly emails from us without any effort on our end. What prompted this review is today I had to ask some support questions and opened the web chat, I spoke to Bassma who was very helpful and answered all of my questions quickly and with the exact answers I was hoping for. I was so pleased with the service that I thought that deserved a review!

hempwell.co.uk
United Kingdom
8 months using the app
February 4, 2024

The availability of the customer service department is one of a kind. We have found the app to be very user-friendly, insightful, and fun to use. I highly recommend growing businesses to explore Omnisend and it's impact on your marketing efforts.

Beyond The Barr
United States
7 months using the app
July 27, 2018

Trying tight now, seems pretty easy to use!

Secrecy Acessorios E Vestimentas
Brazil
8 months using the app