Reviews (6,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
Refine
-
By rating
I used this app to help me send email marketing for my dessert catering business, Treats2eat. It is very easy to use and works perfectly. I highly recommend it to anyone that has a Shopify store!
Highly recommended if you think of design above all!
You don't need a developer or web designer to create a professional email design!
Super app, super responsive CS. I highly Recommend!
Awesome Awesome App. Exactly what I've been looking for. 10 out of 10 Score.
Update: 03.07.24
A strange issue started occuring on this app from May 19 which I reported to the Team on June 2nd. Issue as follows - Contacts from Shopify does not sync properly. Email as separate contact, phone number with my country code as separate contact, same phone number with different code (+1) as separate contact, same phone number without country code as separate contact. It's been 30 days and there has been no solution. And I already paid for July. They are blaming it on checkout customization, unfortunately there is none. Also because of this, the contact list keeps piling up and I have to pay more. But it also shows to clean up the list. Again, I have to pay for cleaning. If not cleaned, the campaigns can't be sent. I can't delete or make changes because the so called support team asked me to keep it so they can "investigate". Yet no response or resolution. Reaching out to them every 2 working days, where they assign me to different agents even on shopify ticket or say something that doesn't resolve the problem and ask for more time only. When asked about why I had to pay when I can't do anything with this app, they simply said Freeze it or cancel subscription. This can never get worse with them. PS: It's my 4th year with them and that's how they treat their customers.
I recently transferred domain and migrated from WooCommerce to Shopify! And had a lot of doubts, questions, and sync issues on my account! This was smoothly resolved by the Team. They were very quick in responding as well as executing! Especially Beran from their team! I must say, he kept the thread open, followed up on the queries, and resolved it over 2 days! You are rocking team! 3years with Omnisend and counting!
Hello,
Thank you for sharing your detailed feedback and for being a loyal customer for the past four years. We sincerely apologize for the inconvenience and frustration you've experienced with the recent issue regarding contact synchronization.
Our developers are actively investigating the problem to find a resolution. We are also checking internally to see if we can expedite the process.
A senior representative has reached out to you to discuss this matter in detail. Please respond to the initial email for more information on the situation.
We appreciate your patience and understanding as we work towards resolving this issue. If you have any further concerns or need additional assistance, please feel free to reach out to us.
So far so good just scheduled our GDPR email to go out this morning. Moving over contacts from Shopify was seamless.
Update have been using for a week and no glitches. Sent out 1st newsletter using Omnisend much easier than Mailchimp
Great app a little pricey but defo as better than most I've tried, mail chimp was my go to before and now i have Ominsend
Excellent App, WOW! Very Impressive, I absolutely loved the free course! The best thing to happen to Shopify.. Thank You!!
Only new to using this app but it seems pretty helpful and super easy to use
Hi,
I tried another email campaign app but it was too difficult to use, then I decided to try Omnisend and I have to say I was very impressed from the beginning.
This App is very easy to use and respond to most of my needs since I am just starting my eBusiness.
Thank you Omnisend !
Aurelien