Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.

June 29, 2018

Nice service and good customer support. Worth it

Otakumetro
Singapore
About 2 months using the app
Edited July 4, 2018

If you're looking for an Intelligent, Customisable, Modern, Automated email system that makes your customers' experience as fun as bubblegum, this the app for you.
I keep subscribing to my own site just so i can play the cool sign-up games :D
Butt seriously, this is not a paid review, it's just a damn good app that truly is worthy of the superior copy-writing skills of yours truly.
And if my awesome sales skills don't convince you to try it, then the low low price of the FREE plan should at least make you try it for yourself. (thats covers up to 15,000 emails a month, and you know what, THATS OVER 9000!"oh, and the tech support is as good as grans apple pie, and ten times faster to wake up than she is

Awwcute
Australia
About 2 months using the app
January 24, 2018

So far Excellent ! I have just started using. The Set-Up is easy and the tracking is right on!

Camping Gear Plus
United States
About 2 months using the app
January 29, 2017

Simple layout, easy to use. Everything you would ever need in one app.

Motiveprints
Canada
About 2 months using the app
August 28, 2019

GOOD

CHOUCAIS
Canada
About 2 months using the app
June 29, 2019

Wow! We recently moved from Mailchimp and are thrilled with the results! This platform is so much easier, has more sophisticated templates and they really take care of their customers. Seriously, don't look any further. Switch to Omnisend!

An Act of Dog
United States
About 2 months using the app
October 26, 2021

Such a shame to treat your users the way you do, guys. This is the worst customer service I've ever experienced after a drunk sales lady on the farmer market.... Kristina is scaring your subscribers away. We chat for the last couple of days but with every single message, she acts like it's the first time. You charge but DO NOT provide services. And your customer service (no, it's not) acts like it is ok. Upset and disappointed. Do not recommend.

SINGAREA
United Arab Emirates
Almost 4 years using the app
Omnisend replied October 26, 2021

Hello there! Thank you for your review!

Providing great customer support is our top priority, and we apologize for any inconvenience you faced. Our senior support consultant has contacted you to assist you in resolving this issue.

We appreciate you taking the time to bring this to our attention!

July 11, 2018

Haven't started using yet but seems like an amazing app

Zenithfashionco
New Zealand
About 2 months using the app
August 1, 2017

So easy and FAST!! WE LOVE IT!!!

Boutique Of Toi
United States
About 2 months using the app
January 23, 2019

Amazing customer service! easy to use website, does half the work for you!!! It is the best free thing!

fawss
United States
About 2 months using the app