Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

March 30, 2019

I just interacted with the chat and the help was top notch! :) I just started to use Omnisend because of Mailchimp's break up with Shopify and I like it better already

Elite Growing
Canada
About 1 month using the app
February 11, 2018

I love how easy it is to manage and edit the email content sent to buyers making it look more professional. Keep it up! Great work!

Thegizmotech
Canada
About 1 month using the app
Edited March 26, 2018

Awesome app, very straight forward and to the point !

Desirable Wigs
United States
About 1 month using the app
June 19, 2020

cool app, i like it. Because it can split the different audience.cool app, i like it. Because it can split the different audience

Tisscare Online Store
United States
About 1 month using the app
January 13, 2019

I like this app, really useful for sales

I will learn and use the process

Hope to get acquainted and learn sales with everyone

DigitalArtVN
United States
About 1 month using the app
Edited May 11, 2021

Fine app, poor support. Dont wanna help setup their app, so we actually can get the benifits. They refer to some Youtube etc. not a good customer experience. Reply to your reply 11 - May **He didnt help me set things up - I got a lot of links to guides etc. which is fine, but in a smaller business, you dont have time reading all these guides, so I still dont get the effect i wished I would get from Omnisend (But email marketing works, so I give 2 stars instead of my 1 star)

Dinluksus.dk
Denmark
Almost 3 years using the app
Omnisend replied May 11, 2021

Hi, we're really sorry to hear about your experience. We can see that a Senior Support Agent was able to help set things up for you. Please get in touch if we can help support you with anything else. Thank you!

Edited April 3, 2019

EASY AND RELIABLE! LOVE IT! Very easy to operate and took no time to send off newsletter! I'm really glad I was referred.. Great

Nyny’s Cosmetics
United States
About 1 month using the app
April 13, 2018

Awesome app! There are so many features and it's perfect for everyone who wants to start with Shopify email marketing! Furthermore, their customer support is incredible!

Mypomlove
Bulgaria
About 1 month using the app
April 27, 2019

We've tried lots of email marketing apps, but the one that fulfilled all of our tasks was Omnisend. We recommend it.

Çhanelia
United States
About 1 month using the app
June 27, 2018

Very nice app. I love it ! Easy to use, nice and clear!

Highcorner
Poland
About 1 month using the app