Reviews (5,988)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.
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The app helps a lot. Their customer service Kayque is professional and patient with all my questions. I recommend using this app.
This app is really good for beginners. Easy to use and they have more features. The customer support is also very helpful. Great job!
I'm not one to typically write reviews. However, Omnisend is one of the best email marketing tools I've used to date. I've tried a number of them too. Really simple to use, gives a really neat activity log on what actions people take in my store to see what people are adding to their carts and various other activities, on top of the emails just being in general a great design with little effort. :)
Wow! I am disappointed in myself for waiting so long to send out an e-letter for my business. What I thought would be a daunting task turned out to be fun and with ease. Thanks, Omnisend!
Glenn, Day Five Art
Very easy to sign up but difficult to cancel. No phone number and oftentimes you wait ridiculously long to have an online chat. I sent 1 email for $150. They were totally unwilling to help me out in any way.
As the MailChimp broke up with Shopify, we have to use a new email tool. omnisend is a good choice. Online customer service is in time.
great app!!!!!!!!!!!!!!
help me on my shops newsletter!!!!!!!!!!!!!!!!!!!
highly recommended!!!!!!!!!!
very easy to use and automation is ideal. very good value for the money
Increasing their price repetitively!!!!
Customer service have changed and aren't willing to help.
I also had a lifetime coupon they are not willing to honor and doubled their price.
Klayvio is giving me a much better offer, and I'm going to move there.
I also noticed every major company is working with Klavyio because it's way more
robust than Omnisend.
Hello!
Thank you for bringing your concerns to our attention.
We regularly review our pricing to ensure it aligns with the value we aim to provide. We understand changes can be challenging, and we appreciate your understanding.
Our commitment is to continue delivering value to your business. If you have any questions or if there's anything specific you'd like to discuss, please feel free to reach out. We are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a great day!
I recently had a fantastic experience with this app and its outstanding customer support. I cannot express enough how impressed I am with the overall quality and the swift assistance provided. Salma, a member of the customer support team, went above and beyond to resolve our issue promptly.
First and foremost, the app itself is phenomenal. It boasts a user-friendly interface that is intuitive and easy to navigate. From the moment I started using it, I was captivated by its seamless functionality and sleek design. The features provided are comprehensive and highly useful, making it a must-have for anyone seeking efficiency and convenience.
However, what truly sets this app apart is the exceptional customer support. When I encountered an issue, Salma was there to save the day. Her responsiveness was astonishing, and she wasted no time in addressing our concerns. In a matter of minutes, she skillfully guided me through the troubleshooting process, ensuring that our problem was resolved swiftly and effectively. Salma's expertise and dedication were truly commendable, and I felt like a valued customer throughout the entire interaction.
Wow! We're over the moon to hear about your fantastic experience with Omnisend!
We like to think of our app as the superhero of marketing tools — user-friendly, intuitive, and capable of saving the day (or your email campaign) in the blink of an eye. We have a whole team of elves working tirelessly behind the scenes to make sure it stays that way.
And thanks a ton for the high praise of our Support team! At Omnisend, we treat every user like a VIP, and we're thrilled to have made you feel valued. So, if you're ready for an app adventure that's efficient, convenient, and supported by top-notch customer service, give Omnisend a whirl!
Happy marketing and may the emails be ever in your favor! 😉