Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

January 2, 2019

I have been testing this for a day and I like what I see so far. I was looking for an affiliate marketing app but I dont seem to find this functionality.

Home Therapy Shop
United States
About 1 month using the app
December 4, 2016

The best, helped me step up my funnel system in ways i didn't even know where possible. WAYYYYY better than mailchimp and actually solved email marketing for my ecommerce shop

Modernmajestic
United States
About 1 month using the app
Edited May 2, 2023

ho avuto un problema con la connessione dell'app ed il supporto sono 7 giorni che rimpalla il problema tra vari interlocutori senza risolvere niente

Museum Shop Italy
Italy
About 3 years using the app
Omnisend replied May 2, 2023

Ciao! Grazie mille per il tuo feedback sulla nostra app!

We are very sorry to hear about the issue you experienced with the connection, and we apologize for the inconvenience it caused. With this in mind, we're glad to see the problem has been resolved already! Please note that the issue was coming from the changes in your store backend. Anyhow, we are happy to hear that everything is now working correctly!

If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Buona giornata!

February 18, 2016

Excellent app. Even the free version has so much.

Top Sexy Clothes
United States
About 1 month using the app
April 24, 2019

I use this app for email marketing as mailchimp in no longer, and actually find it better than mailchimp and very easy to use

The Mum Life
Australia
About 1 month using the app
October 19, 2023

omnisend has one of the best costumer service i've ever seen. Kayque was awsome and helped me with all the issues i had and explained to me how omnisend works with details. i would definently recommend this app to everyone.

liliths
Albania
About 1 month using the app
February 10, 2017

Great service..Very quick to respond to my enquiries

Mahoganyfair
Australia
About 1 month using the app
November 12, 2023

Karine & Diego have been so incredibly helpful. The prompt and thorough customer service has made what appeared to be a tedious tasks, so easy to understand and accomplish. I'm able to accomplish a lot of my needs through this app and the customer service has made all the difference in my ability to execute on things in a timely fashion.

Olfactory Alchemy Candle House
United States
About 1 month using the app
April 17, 2018

Perfect! Easy to use. Highly recommend

Aletheia Style
United States
About 1 month using the app
August 14, 2018

Good, works well with Shopify and customizable templates

Make Tea Fun
New Zealand
About 1 month using the app