Reviews (6,018)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

August 14, 2018

Good, works well with Shopify and customizable templates

Make Tea Fun
New Zealand
About 1 month using the app
February 19, 2019

Started with this service recently, and it is EPICCCCCCCCCCCCCCC and the Customer Service Reps are very knowledgeable. I'm fully satisfied so far. Keep up the EXCELLENT work Team Omnisend

So Love My
Barbados
About 1 month using the app
August 12, 2020

I am only using the free version of this app as we are just starting out our business. The app works beautifully and intergrates really well with Shopify. The pricing for the paid versions seems reasonable. I had tried other apps but I found this was really simple to use. The templates available enable me to create beautiful emails.

Artemissiashop
Australia
About 1 month using the app
September 19, 2019

Amazing app! Great for all your marketing needs. Amazing and fast customer service. Very helpful! I needed help learning about some of the features and testing some of the forms on my website, they stayed with me the whole way and answered all of my questions.

GIAH SWIM
United States
About 1 month using the app
August 31, 2018

This app is completely awesome. All of the other email apps I used looked horrible on mobile. This one is great! Will be using forever. Thanks!

Dont Drop
United States
About 1 month using the app
July 11, 2023

I recently signed up for Omnisend after being frustrated with Klaviyo. Now, I'm not throwing shade, but as a novice and not tech-savvy, the learning curve for Kalviyo was just too steep for me. Since on Omnisend, I've created email campaigns, segments, several forms, and a few automation, YAY! Their customer service is also great. I recently worked with Agustin and Luiz who helped me create a particular automation that was challenging for me. Best of all, as a small business owner with a budding email list, and trying to keep my costs down, the pricing structure fits my pocketbook. I will definitely recommend Omnisend to small business owners.

The Cheesecake Boutique
United States
About 1 month using the app
July 21, 2022

I'm a fairly new customer and had a couple technical problems. Support was quick and in touch constantly until then problem was solved. I anticipate a happy relationship with Omnisend!

Carolina Linens
United States
About 1 month using the app
April 7, 2018

the best email marketing app. Recommended

The Cheap Box
Canada
About 1 month using the app
September 17, 2023

Omnisend is probably one of the best, if not the best apps on here. The customer service is phenomenal and super fast. Any technical problems that I may have with setting up my email, figuring out how domains work, or asking any questions. The support team working here is glad to help you out. Today I wanted to ask a question about verifying my domain settings to my store, and I was helped by Karine. She showed me step by step how to go about fixing the problems with easy wording and pictures as well too so I could get a better understanding. She also gave me more information about creating my business email. Overall, I love the app! Thanks so much to you guys :)

TheYouthClothing
United States
About 1 month using the app
August 22, 2016

super cool app! just created a cart recovery email and it was very easy!

Ilushess
United States
About 1 month using the app