Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.

November 16, 2018

The application is very user friendly, the campaigns are very effective, and the message that jumps is essential and beautifully designed, excellent application and excellent customer service

Litonix
United States
28 days using the app
March 20, 2023

Th costumer service is very helpful and fast in the answer, thanks to Karine I was able to fix what I need! Thank you again!

Leo_illustration
Italy
28 days using the app
December 1, 2018

So far this app is very helpful in order to start my first email campaign. Easy to use, clear guidance if you have any problem

emporiocore
Canada
28 days using the app
March 19, 2017

very smooth and efficient service. highly recommend for any store thats wants a email marketing service that works for there store but dont want to use there energy doing all the work

Goodgrabits
United Kingdom
28 days using the app
April 25, 2018

Amazing app !!! You could not make it anymore easier then you did. Great work!!!!

Puppylove101
United States
28 days using the app
June 12, 2017

Very satisfied with this app great functions and it's user friendly. Now lets see if I will make any sales from the news letter that I created.

Bonntique
South Africa
28 days using the app
Edited April 28, 2020

I had some initial issues with this app being a bit buggy. But the team at Omnisend had been responsive enough to fix them for me. So not bad...will continue to use and see how well this app introduces new features to make their customers stick with them. The only thing I will say they need to improve on is to have more variety of templates for their emails. Considering they position themselves as the marketing automation software for omi-channel retailers, and retail business is a very creative/visual industry so there needs to be more creative resources available with their email templates. Right now what they have is so limited and so bland.

Shop For Your Charity
New Zealand
Over 2 years using the app
Omnisend replied April 16, 2020

Sorry to hear things are not working as you expected.
Let us emphasize that we do not make any changes to your shop's code as simply we do not have access to your store. The embedded form that you have on your store is built on your store's code, which we cannot access. When we integrate your embedded form with Omnisend, we simply capture it, to "see" when a contact signs up and take that information to ourselves.
All that said, we have Omnisend signup forms, that you can simply set up on your store, have you considered those >> https://support.omnisend.com/en/articles/1061792-types-of-signup-forms?

November 25, 2018

First time using & was so user friendly when I have no idea about code... they do it for me. Love the templates.

Enchanting Threads Boutique
United States
28 days using the app
Edited March 30, 2019

a very good way to start off with a 14-day free trial and it is very user friendly and would like to know more about it

JJ Technologies
United States
28 days using the app
Edited January 4, 2019

J'utilise cette application depuis hier et prise en main rapide ! Bon je n'ai pas encore tout vu mais je l'utilise facilement. Très difficile de trouver une telle application sans bug...

J'ai tout mis en place dans ma boutique et importer ma liste simplement !
Je n'ai rien à dire de négatif pour l'instant donc merci !

KkoCco
France
28 days using the app