Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

Edited September 21, 2022

Recently had an issue with my simple capture form and it's been taking days for them to solve it. The issue is very simple (change size and make it centered) though. I don't normally give negative reviews but this has been the most frustrating experience ever.

Zahocho Knives Tokyo
Japan
Over 2 years using the app
Omnisend replied September 23, 2022

Hello there and thanks for taking the time to leave the feedback, we appreciate it!

We have already relayed your comment to our team, the next iteration of the embedded forms will havean improved feature-set which will allow for more design flexibility!

If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Have a great day!

September 18, 2019

Extremely disappointed in the customer service. I feel like I am going round-robin, there is no phone number to actually speak to someone to talk through problems and get clear intuitive solutions. I had MailChimp which I had no issues with but because of the contract breaking with Shopify I felt forced to switch. I feel like I made a bad decision. The templates are cool, but what good is that if I have issues and can never get anyone to help or that seems to have any real solutions?? Ridiculous

Camillions
United States
Over 2 years using the app
Omnisend replied September 23, 2019

Hi,

We are so disappointed to hear that you did not get the help you needed on time. Since we do not offer phone support, we provide 24/7 support to our clients, including in-app chat service for quick real-time responses!
Our team leader Katherine has reviewed your case with our Technical support team and reached back to you with recommendations. Using native Omnisend forms and double opt in feature will help you stay confident with your contact list on Omnisend.
Customer Success team

November 17, 2019

Omnisend is an amazing tool for beginner like me, so easy to use and friendly. This is the reason why it is recommended by Shopify!

Khloris Co.
United States
About 1 month using the app
September 6, 2020

非常的適用,用過最棒的一款產品,值得大家都去學習運用,對於小白客戶來說是一個很好解決客戶訪問軌跡的一款軟件,覺得對於我們小白用戶和小賣家來說適用已經搓搓由於,置於其中的一些功能這個就需要你們自己去摸索了

優購購物
China
About 1 month using the app
May 20, 2022

私は日本人のため英語のアプリに不安がありましたが、丁寧にチャットからサポートをしていただけましたので安心しました。またリンクを見せるのではなくしっかりとテキストでご連絡いただけるところも大きなポイントです。
これからもよろしくお願いします! Nikola Thanks your very kind support!

ミーオンプレミア | 最高峰の韓国コスメを安く買える通販サイトMe on.Premier
Japan
About 1 month using the app
July 23, 2020

Very easy to use, straight forward. Emails are very easy to set up. THe easiest to navigate. Thanks

Jades Secrets
Australia
About 1 month using the app
April 27, 2020

Just amazing. Love this app. I would say it is the best and simple email marketing tool right now. If you are a beginner, just start with this.

Wowhood
India
About 1 month using the app
March 21, 2018

Easy and efficient to use - love it!

Helles Teeth Nz
Australia
About 1 month using the app
January 12, 2022

OmniSend has been a good program. The editor was initially not as good as others I have used, but the have made it better over the 2 years we have used it. I am very happy with the app. The automations are terrific.

Burns Stainless
United States
About 2 years using the app
June 17, 2022

This app is fantastic! It is super cheap and very intuitive. The customer service is bang on and extremely helpful 10/10 recommend!

Reclaim Maternity Baby Kids
Canada
About 1 month using the app