Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

January 7, 2019

i used this app to help me to submit email marketing compaign to our customers .. its simply to use

The Gemo Store
France
About 1 month using the app
July 10, 2020

bi bimmmtres bonne app franchement beau goss c'est long 100 caractère
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

L'usine a lunettes
France
About 1 month using the app
October 21, 2019

Great! easy to use and change. Really convenient to work with and allows you to change things very easily

The BodyCon Boutique
United States
About 1 month using the app
January 9, 2019

Amazing app! Doesn't force you to buy PRO just to do simple features. Really recommend for those looking to send good looking emails without complications!

Caustums
Australia
About 1 month using the app
September 22, 2019

I basically understood the setup but needed extra help in the finishing touches. Used the scheduled conference call to get it done and it's fully functional now. The call idea is great, you get to actually see and talk to a real person instead of typing everything out. Very pleased with the results.

Kudodogs
Canada
About 1 month using the app
October 23, 2023

Un support très réactif même pour ceux ayant l'offre gratuite !
Cette application est incroyable, une totale personnalisation accompagnée de toutes les options possibles !
Je suis conquis !

Extaze
France
About 1 month using the app
October 19, 2016

Does exactly what we needed it to do!

Vanval Vapor
United States
About 1 month using the app
May 26, 2019

This is so easy!! Beautiful templates and super easy to send emails to my subscribers. I'm so glad I started using Omnisend. Thank you!!

A Worthy Brand LLC
United States
About 1 month using the app
May 25, 2014

I downloaded this app last month with the intentions on using it for my store.

I never had a chance to actually use the app but had installed it into my theme.

I noticed I was not receiving as much mail from my customers as usual on my site, after awhile I noticed my shopify contact box on my site was not working and had not been ever since I downloaded this app to my store.

After spending an hour on the phone with Shopify, we discovered that this single app interferes with the send button of Shopify's contact box.

After removing this app, everything works fine again and my contact box is now working. This app has caused me to lose a ton of business and countless customers as they think they are sending me an email, but we never received it.

I cannot tell you how upset I am that I trusted an app like this to help my business, when it actuality it cost me a fortune over lost sales and angry customers.

You guys really need to look into this issue. Shopify has confirmed the issue and is escalating it to the top. Hopefully someone from Shopify reaches out to you guys so you can get this fixed and you don't affect anyone else's business.

K5 Optima Store
United States
About 1 month using the app
October 10, 2023

I am new to email marketing. and after using Omisend for a couple of campaigns, I can tell that the app is easy to use, I especially like the template they are offering. And the customer service is top-notch!

ROSPINS
Hong Kong SAR
About 1 month using the app