Omnisend Email Marketing & SMS

I have been using this app for 2 of my businesses for approximately 3 years. I was fairly pleased with the platform and the various features it offered, however Omnisend has some serious flaws which ultimately rendered the product unusable. Despite the various features and reasonable price, the app after several months of usage simply deleted our lists as well as all data and records. Contacting support initially resulted in being told "that can't happen". Naturally, we were quite frustrated having lost a tremendous amount of work, and after weeks of back and forth emails a new Omnisend representative entered and acknowledged that it was a "glitch" on their backend. They apologized but stated they could not restore any data. Right there we should have known to move away from Omnisend, but glitches do indeed happen and the rep ensured us this was a once in a century type issue. We gradually rebuilt what we could and sure enough, not six months later, everything is once again deleted. Contacting support, hilariously, resulted in the same response - "that can't happen". After another week, we were given the same explanation: this is a one time glitch and will never happen again. Normally we do not write reviews but in this case we decided to do so to hopefully spare another business the headache and loss we went through trying to deal with Omnisend. You ultimately run a huge risk of putting months or years of work into building your lists and accumulating customer data only to have them accidentally delete it - repeatedly - with no space for recovery. I wish we had learned our lesson the first time, but we wanted to believe this was a solid enough company that they could get their act together. With so many apps to choose from, go with one that can actually protect their customers and data - because this one can't.

Nice customisation options and easy UI...

I wasn't expecting much from this application, but i've seen a BIG increase in the amount of people that have subscribed to my mailing list! I would DEFINITELY recommend this to anyone! www.FrostLX.com

Excelente App. Estou usando pela primeira vez. Estou considerando seriamente em abandonar o MailChimp. É muito facil de usar.

Ottimo servizio clienti ho avuto vari problemi ma sono stati risolti molto velocemente grazie a tutto il supporto clienti specialmente da Deniz

I haven't been using the app continuously because i am just launching my store. But from all the features I've used so far, it was super easy to navigate. And any questions that I had, i used the chat feature, which was really helpful! Great customer service.

Amazing app and excellent customer service. Omnisend can link to many third-party apps and all pages on my website.

I really loved it, the support is kindy and efficient. The emails work properly. The only problem is that the test period is short, has ended and now many automation are not working anymore, and i have to pay to use most of it.

Very efficent app to use will surely recommend,Very efficent app to use will surely recommend
Very efficent app to use will surely recommend

Omnisend is the best email marketing + pop-up creator in the Shopify App Store. It has much more editing/customization features than most.