Reviews (5,988)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.
Refine
-
By rating
Its a great app and I'm loving it so far. would use it for longer to determine what I like and don't like. but so far so good its working fine.
Honestly, I don't think there is anything this app can't do when it comes to email automation and marketing. I haven't been using this long but it seems whenever I try to get something a little complex done Omnisend has the capability to do it. The support is incredible "Thanks Cara" and I am so happy I choose this app over all others. You won't be disappointed!
Updating my review:
It's really hurting my abandoned cart workflow that I cannot segment my campaign between previous purchasers and new customers. I'm still overall happy with Omnisend, but am frustrated with the lack of this option that I had in MailChimp. I have different messaging for these two segments in Abandoned Carts and do not want to train my loyal customers to just wait for a coupon after abandoning a cart.
************
I've spent the last couple days migrating over to OmniSend from MailChimp and so far I am SO happy to be doing it! It's easy and intuitive to use with a lot of great features! I have high hopes for my new workflows and campaigns to out-perform what I was doing previously.
Automation workflows are really easy to set up, and I love the cancellation trigger. I'm also really excited to check out the Facebook & Google Audience Syncs, although I haven't quite gotten that far yet. I'm expecting that to be a great feature though.
Just a couple things I'd like to see added:
- I need a way to segment some of my workflows between customers who have previously purchased vs. new customers. I have different messaging to use for new clients vs. repeat buyers. This is particularly critical for an abandoned cart workflow. This is the only thing so far I've found that I'm losing in the switch.
- I also would love a better option for the order follow up email workflow. I see the value of the thumbs up / thumbs down feedback block, but I'd really rather encourage customers to leave reviews on my website. I do this with another app right now, but if it could be accomplished with OmniSend, that would be amazing.
Otherwise, super happy with the switch. I've spent the weekend setting up all my automated workflows, and I'll be ready to start sending newsletter campaigns next week.
Great e-mail platform. Easy to use
I like what it does and how easy it is to set up all the e-mail workflows. Very recommended and I'm looking forward to increase my sales with this app.
Its not working well at all. I sent one email blast it then locked me out and said no passwords work and I have been trying to reset the password for an hour now. Its more work then its worth
I am new to e-commerce and I am very pleased with how simple it is to set up my email marketing campaigns and workflows. Recommend! The support team is absolutely incredible!
Inexpensive and has a landing page as well.
My experience with Omnisend has been amazing! Customer service operator Matija was super helpful and very fast to response! highly recommend this app!
so i just added this app, can't give 5 stars yet, as I'm not sure how it will help me, customer service has been great as somethings got a little confusing for a person who doesn't have great computer skills., you need to be patient in figuring out your template and design . overall so far so good!
Thank you for your review, sincerely hope your journey will only be positive continuing further. Feel free to always reach out to the support team, that's what we are here for - to answer all your questions and help you to quickly master the Omnisend platform!