Reviews (5,993)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

August 11, 2017

So glad we found Soundest! It's a great platform and east to use!!

Pet Project La
United States
19 days using the app
February 1, 2018

LOVE IT. IF YOU COULD MARRY SOFTWARE I WOULD PICK THIS ONE. I WANT ITS BABIES AND I'M A MAN

All Around Clothing
United States
19 days using the app
July 29, 2018

Easy to set up & customize. haven't tried the workflow but it makes life easy! def. recommended for startups

Bomb Ass Cosmetics
United States
19 days using the app
August 1, 2018

Very easy to use and helpful! Love it!

Geek The Halls
United States
19 days using the app
Edited May 5, 2019

Bacana, tô gostando, bem explicado me levando no caminho das vendas. Eu acredito que ire gerar ve99999

rabishopify7.com
Brazil
19 days using the app
May 29, 2018

Its a great app and I'm loving it so far. would use it for longer to determine what I like and don't like. but so far so good its working fine.

The Natural Hub
Nigeria
19 days using the app
June 15, 2021

Honestly, I don't think there is anything this app can't do when it comes to email automation and marketing. I haven't been using this long but it seems whenever I try to get something a little complex done Omnisend has the capability to do it. The support is incredible "Thanks Cara" and I am so happy I choose this app over all others. You won't be disappointed!

Pacifierbling
United States
19 days using the app
Edited May 20, 2019

Updating my review:
It's really hurting my abandoned cart workflow that I cannot segment my campaign between previous purchasers and new customers. I'm still overall happy with Omnisend, but am frustrated with the lack of this option that I had in MailChimp. I have different messaging for these two segments in Abandoned Carts and do not want to train my loyal customers to just wait for a coupon after abandoning a cart.

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I've spent the last couple days migrating over to OmniSend from MailChimp and so far I am SO happy to be doing it! It's easy and intuitive to use with a lot of great features! I have high hopes for my new workflows and campaigns to out-perform what I was doing previously.

Automation workflows are really easy to set up, and I love the cancellation trigger. I'm also really excited to check out the Facebook & Google Audience Syncs, although I haven't quite gotten that far yet. I'm expecting that to be a great feature though.

Just a couple things I'd like to see added:
- I need a way to segment some of my workflows between customers who have previously purchased vs. new customers. I have different messaging to use for new clients vs. repeat buyers. This is particularly critical for an abandoned cart workflow. This is the only thing so far I've found that I'm losing in the switch.

- I also would love a better option for the order follow up email workflow. I see the value of the thumbs up / thumbs down feedback block, but I'd really rather encourage customers to leave reviews on my website. I do this with another app right now, but if it could be accomplished with OmniSend, that would be amazing.

Otherwise, super happy with the switch. I've spent the weekend setting up all my automated workflows, and I'll be ready to start sending newsletter campaigns next week.

NebraskaBison.com | Bison Meat, Burgers, and Steaks
United States
Over 1 year using the app
May 16, 2018

Great e-mail platform. Easy to use

East N West Meets South
United States
19 days using the app
September 14, 2018

I like what it does and how easy it is to set up all the e-mail workflows. Very recommended and I'm looking forward to increase my sales with this app.

What a Rose!
United States
19 days using the app