Omnisend Email Marketing & SMS

So I've tried around 6 other sms and email marketing apps and at least for me they were difficult to use and hard to understand. What I like most about the platform is the drag-and-drop features. ur able to easily create email and sms workflows

Very good, easy to us, fast and easy

Great app! Easy to use and user-friendly.

Review Update 4-23-20
Support just told me that they will not fix the problem because they test it on their end and it works for them. What this tells me is that they do not care about you.

This is just a way to hide their software problems and just keep saying the same thing over and over as robots and nothing is fixed.

To finalize it all, this time they said to me via chat, buy or use another computer maybe that will work but we will not fix anything.

You do not have a sales rep that can take care of your account but instead, they have chat assistants that have no experience or are incapable of fixing any problem with the software.

I am tired of your nonsense responses and unwillingness to fix the problem on your software.

Users of this app, if they are not willing to fix any problems you face while using this app why in the world would you pay or keep paying them for a service that is not working as it should?

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Review Update 4-15-20.

I followed up on all the steps you mentioned below 3 times and still, it does not work.

We should be able to check the emails that were sent to clients without any issues. Do not let the app to use our client ip address and say that it is a customer viewing our site when they are not. That is a bad coding or bug in the software.

also, you never see what the customer put in their cart it just says it sent an email but you can not see what products they added on the email when they sent the email to the customer. We should be able to see what product was put on the email when we click emails sent to costumers.
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Be warned users of this app. The live view does not display actual users' name and it uses different IP addresses with different names which are not your clients. I have tested this app in the default browser and subscribed to several forms that I created using our default browser google chrome.

After, explaining 20 times the problem, showing them screenshots of me browsing our site and then going back to the dashboard to check the live view to see who was on our site at that minute I found out that it displayed me, as one of our existing clients browsing our site when in reality the client was not browsing our site and it was using one of our client's IP address instead of my own IP address and displayed me as one of our existing clients browsing the site.

They have told me to clear up my cache, my browser history, go incognito, subscribe as incognito etc...but even after having done all that 5 times they still can not explain why is displaying me as an existing client browsing our site when in reality it was me the one browsing out site at that moment and minute.

Test it yourself now and let me know if that is happening to you as well.
This is frustrating and not a reliable way to check real visitors on your site.

Best,
Tom

Just used the email marketing tool. Real ease to use and does most of the work for you. So far so good. Highly recommend!

We switched from Mailchimp to Omnisend. Best decision we could have made. The drag and drop features for creating new emails and we really like the menu features to add links. Highly recommend. It's very user friendly.

Great app. Very happy after using for 6 weeks. Intuitive, well documented and fantastic support. We changed from another platform as it was unstable... Omnisend has been working perfectly for us - not one problem tecnically. We use Omnisend for Abandoned Cart & Welcome automations, plus Sign-up Forms, and many email campaigns each week. The email template builder is on par with Mailchimp, easy to use and reporting is great. The only thing which I would like to see improved... is going a little deeper on 'purchase behaviour' segmenting for targeting existing customers... at the moment you can target customers who bought by date, value, number of products, tags and individual products... but you cannot target customers who bought from a "collection" or "product type" or "vendor". But they have this in their pipeline for development and it wouldnt be too hard with the API integration to Shopify. Fingers crossed this comes out soon - in the meantime I have to manually export customers in Shopify and tag them... then create a segment in Omnisend using their "tags" filter... so there is a workaround but its manual and time consuming... so if they can fix this - they get 5-stars!!!!

Very very good! Clear and complete!

Very user-friendly, worked exactly as described. Fantastic!

I used the app to help me create a welcome email to my new subscribers and it is easy to use, with lots of tutorials. The omnisend team was really helpful too, an answered my questions immediately and solved the problem I was having.