Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, variety of features, and affordable pricing. They particularly value the templates and automation capabilities, which often boost conversions. The customer support is praised for its responsiveness and helpfulness. Recent updates have enhanced its functionality, but some merchants have reported issues with email deliverability and pricing based on subscriber count. The SMS marketing feature is well-received, but its availability varies by region.

May 23, 2014

Super app, super responsive CS. I highly Recommend!

United States
Over 4 years using the app
Edited January 3, 2020

I've updated my review to 4 stars. After all Omnisend proved that they value every customer and make every effort to find a solution for customer's needs. Despite all the problems we had - they made a lot of effort to fix it. Really appreciated.

United States
6 months using the app
Omnisend replied December 30, 2019


Thanks for taking time to write this review. Actually, we have not changed the pricing or the feature set each pricing plan has since you started using Omnisend in September. The price increase your account has experienced is solely related to the huge increase of your subscriber list - from 2900 subscribers to 22100 subscribers.
We truly understand that learning a new tool takes time and we don't want to lose you, so no worries, we will happily find the best solution to meet your needs, our support team is already reaching out to you about this situation.
On a quick note, Omnisend has a lot more to offer than Privy, we offer SMS service; advanced automation flows, such as cart, browse and product abandonment, contact enters/exits the segment flow and more; other channels and complex segmentation to target your customers - so a lot more benefits in just one app!

January 26, 2019

I am using the app for e-mail marketing. Very easy to use - really enjoying Omnisend. I like how it automatically syncs to your own website to pick up products for the emailing lists.

New Zealand
12 months using the app
July 5, 2020

Just starting out with Omnisend, had a problem verifying my sender email but Veronica was quick to help me out and resolve the issue.

United States
3 months using the app
January 1, 2019

It was pretty easy to setup and I like how the app works. It has nice features and believe it will bring in more customers.

GaterBx FPV
United States
12 months using the app
May 22, 2018

Awesome tool! It is easy to use, but gives you the opportunity to really customize high-quality campaigns.

B True To You
United States
Over 1 year using the app
February 28, 2017

This is a great app, very helpful.

United States
About 2 years using the app
April 25, 2020

I was looking for something to help me manage my emails to my costumers, I have been using their app for a short period of time but so far so good. Also they have a great support to guide you !!

Pretty LifeStyle
4 months using the app
February 13, 2015

I'm enjoying the app for our store. It's easy to use and great how you can load it straight off your website, that save huge amounts of time. I just wish I could crop the pictures so I can make them look bigger in the email.

Over 3 years using the app
Edited November 11, 2019

I would recommend Omnisend because it is modern looking and user friendly. It's not perfect. Somethings are hard to work out but the support is great. They respond quickly and help you for as long as you need it.

Bells Fine Art
6 months using the app