Reviews (5,943)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust free plan, ideal for new businesses looking to increase engagement and revenue through features like email automation and customizable templates. It's user-friendly, suitable for both beginners and experienced merchants, and integrates smoothly with Shopify. Effective email list management and integration with review apps are particularly valued. Customer support is quick and helpful, with staff members like Baarath, Kayque, and Dilara receiving praise for their exceptional service.
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Agustín helped me through the domain verification issues thoroughly. They made sure I was comfortable and understood every aspect of the process I went through
I reach out to customer support quite often and when i do its always top notch service. Kayque answered all my questions and provided me with excellent service
Karine & Diego have been so incredibly helpful. The prompt and thorough customer service has made what appeared to be a tedious tasks, so easy to understand and accomplish. I'm able to accomplish a lot of my needs through this app and the customer service has made all the difference in my ability to execute on things in a timely fashion.
Omnisend has great customer service. Salma was really helpful in answering my queries and solving my problem.
Beran is AMAZING! So Helpful and always goes above and beyond. Very helpful and quick responses.
Matija is a nice person, he quickly reply to me and help me fix the question I have, it helps me a lot. Very useful marketing app!
Get point and correct solution. No waste words. All done.
I have been using this app for a long long time now, I pay top $ for it, It does it's job but man the customer support is TERRIBLE!!!!!!! If I get AUGUSTIN one more time, I cannot do this anymore. Terrible terrible terrible support for a $500 app!!!!
Hello there, and thanks for taking the time to leave a review!
Thank you for bringing the SMS subscriber display issue to our attention. We appreciate your proactive approach in reporting this matter. Our Tech Support team has swiftly identified the issue and engaged our developers to implement a solution promptly. Your feedback is crucial in helping us enhance our services, and we are committed to delivering a seamless experience moving forward. We acknowledge your concerns regarding the support experience and will address it internally to ensure an improved level of service.
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a great day!
Thanks so much, Beran for your great and informative video Tutorials. They were very helpful.
Much appreciated.
Maria of the customer service was really helpful. What's more important is that she gives a full reply to my question and she tries her best to help.