Reviews (5,987)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.
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Omnisend is super easy to build email templates with recommended products and sends emails hassle-free. I would definitely recommend it.
An awesome application to use for email service/newsletter dispatch. We found the Soundest tool very easy to use and the reports/tracking etc. were excellent. Favorite function within the application is being able to choose the products off our website to be automatically added into the newsletter - pictures, description, price etc. Good Job to the Soundest Team!
Baarath was a great help when preparing the more intricate flows, thank you!
Hello there,
Thank you for your review! We're glad to hear that our team was helpful in preparing the more intricate flows.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!
Superb App. Very simple to use and very powerful. Does what you expect it to.
Beran was super helpful and professional. He helped me with an issue I had with our subscribers.
Hello there,
Thank you for your positive feedback! We're delighted to hear that Beran provided you with super helpful and professional assistance. Resolving issues with subscribers is crucial, and we're glad our agent could help address your concerns.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!
3 years on and still amazed at how great Omnisend is! Very helpful consultants and quick responses and very easy to manage, reports are in real time and readily available.
Dilara was a huge help when I was trying to finish up my domain verification process and finishing setting up my email collection on the wheel of fortune, Thanks so much
I absolutely LOVE this app. After trying several others, I found this one to be the best at everything from welcome emails to campaigns. Top notch app, highly customizeable and very easy to use! Thank you Omnisend!
Just started using this app. Time will tell. Easy to operate. Good analytics.
Terrible experience with their bad service. They keep changing the agents when you have a question or issue with your account. And they are not trying to help or understanding your situation. I got a technical issue of sending email campaigns with all broken product images, they solved it after a couple of days without noticing me. I only found out myself. After talking to them, they did not explain what was happening and offered a 20% off discount to compensate. But the funny part is the 20% discount overwrote my existing 30% off discount applied on my account??? And nobody gives a good reason for it or was able to switch it back! Feeling so disappointed with the bad service and surprised by their way of dealing issue. Thinking of changing to another email marketing app.
Hello there, and thank you for taking the time to submit a review!
We apologize for not being able to get back to you sooner on the matter. Please keep in mind that even though we provide support 24/7, it can be difficult to have the same agent handle each request, thus as soon as the agent is no longer available, other agents step in and strive to tend to our customers as best as possible.
We understand how frustrating it can be to encounter such an issue, especially after investing time in creating your emails. Unfortunately such problem was encountered with Shopify but was addressed and tended to in a prompt manner.
As for the discount, your previous 30% off discount expired previously on September 2023 and between downgrading and upgrading your account such discounts tend to be automatically removed as discounts are tied to subscriptions and not accounts.
We see that our billing team re-added the previous discount you had upon reaching out to our team.
If you should need any further assistance, do not hesitate to reach out at support@omnisend.com, and our team will be more than happy to be of assistance.
Have a great day!