Reviews (5,943)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust free plan, ideal for new businesses looking to increase engagement and revenue through features like email automation and customizable templates. It's user-friendly, suitable for both beginners and experienced merchants, and integrates smoothly with Shopify. Effective email list management and integration with review apps are particularly valued. Customer support is quick and helpful, with staff members like Baarath, Kayque, and Dilara receiving praise for their exceptional service.

January 7, 2024

Diego was really helpful with a issue I was having with discount sign up. Very patient!

Ashman Athletics
United States
5 months using the app
January 9, 2024

Omnisend is smoothly incorporated into my business. Great customer service and great product. I highly recommend it.

Nobineck
China
6 months using the app
February 12, 2024

Staff is always ready to help whenever you need! Love OMNISEND

Beyond Beauty Naturals
Germany
6 months using the app
October 19, 2023

omnisend has one of the best costumer service i've ever seen. Kayque was awsome and helped me with all the issues i had and explained to me how omnisend works with details. i would definently recommend this app to everyone.

liliths
Albania
About 1 month using the app
April 25, 2024

Very Very Expensive........

Composta Australia PL Abn90633576575
Australia
Over 1 year using the app
Omnisend replied April 29, 2024

Hello there,

Thank you for sharing your feedback with us. We understand your concern regarding pricing and apologize for any inconvenience caused.

At Omnisend, we strive to provide value for our users while ensuring a fair pricing structure. We continuously evaluate our pricing to offer competitive rates in the market.

To help optimize your billing and maximize the value of your investment with Omnisend, a senior representative has reached out to you. They will share best practices regarding audience management to ensure you get the most out of our platform.

We appreciate your feedback and the opportunity to improve. Please don't hesitate to get back to them via email.

January 19, 2024

Great and prompt support offered by Kayque to complete the Domain Authentification steps!!

RENEWDESIGNERRECYCLE
New Zealand
Over 5 years using the app
November 28, 2023

This app is very underrated, help me generate thousands so far and the support team is amazing. Beran helped me out with all questions I had and even adjusted files for me since I didn't know how to do it. Amazing team & amazing app!

2THEWORLD
Canada
About 2 months using the app
March 18, 2024

great quick service and resolution

Indoi
United Kingdom
Over 4 years using the app
November 15, 2023

Maria was very helpful!! Thank you!!! Very responsive/

R. Hanauer Bow Ties
United States
About 9 years using the app
November 12, 2023

Karine from Omnisend helped us address our questions and optimize our account effectively. The customer service was prompt and solution-oriented. Thank you very much!

Prolimpieza
Chile
9 months using the app