Reviews (5,987)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

February 1, 2017

I just started using it, but I like it so far

The Jewelry Bandit
United States
11 days using the app
April 13, 2023

We are switching to a different EMS only because we want a wider choice of templates, more segmentation etc, but I am finding our new EMS way too complicated for an average user like us and a small business overall, that can't afford hiring an email specialist. So, now, when we can compare, I would definitely recommend Omnisend for businesses that don't want to spend hours on figuring out simple tasks.
Also, Omnisend customer service is stellar. Even when we unsubscribed from them, their customer support is exemplary. Today I had Luiz to help us out to fully unsubscribe - extremely helpful and customer oriented! I don't know of any other service who gets back to you so fast and efficient. Also, they have live chat - something hard to find these days.

My Greek Basket
United States
11 days using the app
May 25, 2018

GREAT LOOKING AND EASY TO USE. And they have the free trial

Soft Socks
Brazil
11 days using the app
Edited March 30, 2020

Seems very easy to use and set-up within Shopify. I've used Klaviyo before but this seems to be just as feature rich for less money

Alfie Reid
United Kingdom
11 days using the app
Edited February 29, 2020

YO YO YO LOVELY MATE GOOD ON YAHHH I LOVE THIS APP IT IS SO AWESOME I AM JUST DYING TO SEND MORE AND MORE AND MORE MMMMM

INEUK.COM
United Kingdom
11 days using the app
January 18, 2022

Great for workflow automations, email campaigns. Excellent customer service overall as well! Definitely recommend this service.

Miles Away Music
Canada
11 days using the app
Edited July 21, 2018

Superbe application simple à utiliser merci beaucoup

Dyna Com
France
11 days using the app
June 26, 2018

Simple set up and easy to use.

Cragglestock
United Kingdom
11 days using the app
October 29, 2020

Great app!
Easy to use. I've setup the cart recovery in a quick timeline. Overall it's good. I recommend this to everyone!

Lio Fashions
India
11 days using the app
October 14, 2022

Had an issue with connecting my Shopify store with Omnisend, "Your store cannot be reached via API, therefore contact import failed.". Contacted Omnisend's tech support team and they were quick to respond and help me resolve the issue. Baarath, Nikola, and Luiz did their best to help, and they got the problem solved. Overall happy with Omnisend's support team. Thanks

DAY BY DAY
Canada
11 days using the app