Reviews (5,991)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

January 28, 2022

I'm just getting started with the app and so far the customer support is outstanding. Thank you Support Team

LusitaniaSoaps
United States
4 days using the app
November 17, 2022

I don't get surprised that often, however, on this occasion, with Omnisend, I was blown away. After experiencing the opposition products and services I was starting to believe what I wanted to achieve was impossible. So we took a leap of faith with Omnisend. So please we did. Not only is the product superior to the competitors the support staff of Baarath & Olesia are next level. Concise with ...

E3Live Superfoods
Australia
4 days using the app
November 14, 2023

I received excellent customer service from Matija and his tech team colleagues.

They helped us to disconnect and reconnect Omnisend from BigCommerce to Shopify.

Gaamaa
United Kingdom
4 days using the app
April 20, 2023

Good app! Easy to use and set up email flows. Supportive customer service when you have questions. Baarath and Luiz are very helpful!

The Meadow
United States
4 days using the app
December 9, 2019

just 4 stars because i don't believe in perfection... well as a tool how they subscribe it's good...the support team very efficient .. didn't try the app enough the tool or ( app ) yet to say if it's working good.... but i can tell it's easy and recommend to try you lose nothing guys

rpbrothershop
Japan
3 months using the app
January 18, 2023

Great customer support from Salma at Omnisend in setting up my SPF and DKIM records. So far the set up process has been really seamless and simple, after changing over from Mailerlite due not being able to set the SPF + DKIM up.

UNDERLENA
New Zealand
3 months using the app
December 15, 2021

Not beginner friendly AT ALL! I couldn't access the full visual of what I was editing. It's not clearly simple to send to one subscriber as oppose to ALL subscribers.

A Fresh Start New beginnings
United States
4 months using the app
Omnisend replied December 15, 2021

Hi there, thank you for your review!

We're sorry to hear you faced difficulties while working on the email. Our support team representative has reached out to you to walk you ...

November 21, 2023

This is a great APP, plus the support team is fast at responding tor requests and very knowledgeable. Thank you!

Stellar Pyxidis 3D
United States
4 days using the app
August 2, 2016

So far, I really like this. I'm trying the free trial, but the results seem good. Thanks

Prime Time Health
United States
4 days using the app
Edited April 10, 2020

Love this app. Very nice. A bit confusing interface sometimes. Things could be a bit more convenient, but all in all - very useful once you I got used to it and very reliable

Color Analog
Belgium
3 months using the app