Reviews (5,967)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.

February 27, 2023

Andrés was very helpful, fast support it was 3 am he helped. i thought we are the only ones who did that.

F3DM LTD
United Kingdom
4 days using the app
March 7, 2023

Usefull if you are starting out because their support team is great and 24/7. Have a lovely experience with Baarath and he guide me through heaps of stuff.
recommended

Gourmand Candle
Australia
4 days using the app
April 19, 2019

Really easy to use and navigate, however would be great if the emails from campaigns wouldn't end up in spam...

nyufashion
Latvia
4 months using the app
Omnisend replied April 23, 2019

We are happy you like Omnisend, our teams are working really hard to make the tool user-friendly and to add new features constantly.
Sorry, that you had issues with your campaigns. Emails might land in spam if you are just switching the service providers. Please reach out to support@omnisend.com and we will share our recommendations and find a solution for you!
Customer Success Team

May 2, 2017

Excellent tool for creating email marketing campaign and is easy to use. Highly recommend - 4 star rating is mostly because I never give 5 stars unless I am blown away. Not much blows me away though.

Mm Publishing And Marketplace
United States
3 months using the app
March 9, 2018

Amazing app, will never use mailchimp again

Luxareus
Norway
4 days using the app
July 12, 2017

Awesome app to do email marketing. Very easy to use and has a lot of options.
I Recommend it.

Beraka Store
Colombia
4 days using the app
May 8, 2023

So far the app has been great. I have also reached out to support, and received the best support I've ever experienced. All my questions were answered within minutes by Baarath. Highly recommended.

rigel.is
Iceland
4 days using the app
April 24, 2018

Works well so far! Everything is working fine for me. Later on I realized I didn't have to code. So far so good!

Zaes Catalog
United States
3 months using the app
February 7, 2023

Initial customer support was slow, and they passed me through a couple different people who didn't seem to know how to solve my problem, which was frustrating. Thankfully though, they put me in touch with Luiz, one of their tech support crew, who sat with me for an hour and helped me figure out the problem with my newsletter form. Give them a try!

The Creature Castle
United States
3 months using the app
December 22, 2018

good app

thebraceletstores
United States
4 days using the app