Reviews (5,982)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.

September 26, 2022

This app really helps a lot, lots useful functions all in one ,and with some marketing strategy,really good

AutelpilotEU
China
3 days using the app
April 11, 2016

So far so good. A little bit wonky at first but you get used to it.

West Loop Media Partners
United States
2 months using the app
Edited April 13, 2019

Migrated from Mailchimp to Omnisend. Migration process was easy and was easy to set up ongoing automations as well as one off campaigns.

Mod Bands
Australia
3 days using the app
April 2, 2022

This app helped me send my first ever professional newsletter and couldnt have been more straight forward

Katy Sawrey Art
United Kingdom
3 days using the app
May 3, 2018

Great Support! I just started but i hope this going to work perfectly!

Exo Decor
Dominican Republic
2 months using the app
July 28, 2023

Kayque and Andrés from Omnisend truly exemplify professionalism and efficiency in their customer service. When I encountered a problem, they swiftly and adeptly addressed it, leaving no room for frustration. I'm genuinely impressed with the level of support they provided. If you're seeking assistance from experts who go above and beyond, look no further than Omnisend.

Nova Cabana Activewear
Germany
3 days using the app
September 6, 2023

It's one of the best apps for small merchants, has all the features that are important. Love it. Would definitely recommend

Blue bells
India
3 days using the app
February 24, 2018

I am trying to get a hold on how it works out.

The Shooe Boxx
United States
3 days using the app
March 15, 2019

i really love to help me this app so i,m hoping that can help this..cause im so frustrated to get a customer reviews...

toptrendsapparel
Philippines
3 days using the app
Edited August 12, 2016

Does not allow to send to all customers. For some reason shows 80% of our customers as not subscribed. No way to send an email to them. Just wasted an hour creating an email that I can only send to 20% of my customers.

Kinda makes the app pointless!

Even tried to delete the unsubscribes, the app ended up deleting all our subscibers. Waste of time release the app when its ready next time or pay me for the hour of time I wasted today!

Formula 113
United States
3 months using the app