Reviews (5,982)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.

March 15, 2019

OMNISEND is OMNIPOTENT! Wow! The future is here in email marketing with these guys. A technophobe like myself breezed through a campaign and made it look like the big guys. Ha. The playing fields have been LEVELED!

Cheeper Keeper
United States
3 days using the app
Edited December 30, 2018

Nice workflow. However, I struggled with coupon codes and I am not sure I have done it right.

Bobby Bambuhu
United Kingdom
3 months using the app
January 1, 2020

I am so happy that I tried Omnisend for my email platform. It is user friendly, intuitive, great support using the chat feature and overall has been a joy to use so far!

Maesboutique
United States
3 days using the app
October 9, 2019

Really easy to get set up and create various email campaigns. The drag and drop of various items like text or image with text makes things quick and easy and the layouts look professional.

Prestige Auto Care
New Zealand
3 days using the app
Edited June 10, 2019

Si vous êtes une marque Française fuyez !!!!!
Les format des dates sont uniquement en américain. Je leur ai signalé et ils m'ont dit que peut-être il allait changer cela. Cependant en a attendant vous ne pouvez pas utiliser la partie Code promo dans vos newsletter ou alors vous allez passer pour des illettrés. Du coup je leur ai dit que peut-être j'allais devoir quitter l'application et demander un remboursement. Ce qui est tout a fait normal puisqu'ils ne sont pas capable de travailler avec des marques française. Leur réponse est que je ne correspond pas aux critères de remboursement. Il est devrait être logique que je puisse être remboursé étant donné qu'il ne sont pas capable de travailler avec des marques française. C'est moins dérangeant mais il en est de même pour les formats des montant en euro. Vous êtes obligé à chaque fois de les modifier à la main car même en choisissant la France comme destination des mail c'est également écrit au format américain.

After your reply :

You still not purpose me a refound also i can't use your application correctly. so i repeat what i said you are stealer !!
If it doen't work you have to refund me that just the normal way of business

Français je me répète mais fuyez se sont des voleurs !!!!

La Maison du Bambou
France
3 months using the app
Omnisend replied June 10, 2019

Nous sommes trés désolés pour les problèmes que vous avez recontrès. Sincere apologies for your experience, date formatting in our product is definitely the area that could be improved. We can assure you, that our product is developed gradually and new features and improvements are coming out constantly. Our product team will look into your request, thank you for your feedback. Please expect a message from Katherine with a solution for the time being.

January 27, 2019

this app helped me to boost my sales. it is an awesome app. i loved it very much. thanks a lot for the help.

eco friendly shop
Egypt
3 days using the app
January 15, 2019

gooooooooooooooooooooooooooooooooooooooooooood looooooooooooooooooooooooooooooooooovvvvvvvvvvvvveeeeeeeeeeeee ittttttttttt

DayMast
France
3 days using the app
April 17, 2018

great and easy to use. got it all set up within minutes and just sent my first campaign

My King Of The Jungle
Canada
3 days using the app
June 1, 2017

After Trying heaps of other Email Marketing Apps i FINALLY came across this beautie! Love it. EASY and AWESOME !!!!
secondhandholly.com

Secondhand Holly
Australia
3 days using the app
Edited April 8, 2019

It is good at ems and SMS,which is helpful for new ,such as me.but it don't have mush style for email

Pajama holiday
China
3 days using the app