Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

September 14, 2016

Really easy to use :) and it takes just a couple of minutes to finish a campaign!

Little Dragon Shop
Poland
About 2 months using the app
July 31, 2019

We just trying to move over from mailchimp and sent out an email campaign that has not been sent to all our subscribers- there are way too many issues on this service!
Second issue was that the emails were going from them on our behalf and again not arriving into our subscriber database. There are some serious problems with this service.
DO NOT USE- BUYER BEWARE!!!

LaBante London
United Kingdom
About 2 months using the app
Omnisend replied August 1, 2019

We are not happy that your first experience was not as expected. We can see that the teams have already signed a domain for you and made some changes to the IPs to improve the deliverability. More, Katherine from support will provide you more recommendations to ensure we find a permanent solution for you. We truly apologize for this situation and hope to turn things around for you asap.

January 12, 2019

I just purchased Omnisend, but my experience so far has been wonderful. The templates are very user friendly and the newsletters are extremely professional. I had an initial problem when I was creating my first email compaign and the technical support I received was awesome. They respond to you immediately and the customer service rep. stayed with me the entire time until I was able to figure out what the issue was. Very happy with the service, so far.

La BellaVida
United States
2 days using the app
October 28, 2019

Heel goed programma, werkt correct en is eenvoudig in gebruik. Jammer dat niet alle functies kunnen gebruikt worden in goedkoopste versie.
Mvg Swinkl.eu

Swinkl
Belgium
About 2 months using the app
October 13, 2019

This app is Amazing. So easy, beautiful design. The support is the best. Thank you so much! I definitely recommend it, also noticed the big brands from my industry are using it, always a good sign.

Chérut FINE JEWELRY
Israel
2 days using the app
November 4, 2022

Luiz's support was amazing.
We couldn't verify our settings, but he helped us. His reply is so fast and helpful.

貼るだけマニキュア インココ 公式サイト
Japan
2 days using the app
December 30, 2018

I have used the free option of this app and it seems to work pretty good with the basic option. I have used both the pop up page specifically to reduce the amount of times people linger on the front page.

The Trail's End Boutique
Canada
About 2 months using the app
October 23, 2023

I've cancelled this and they keep charging me!

A Maternity Shop
United States
About 2 months using the app
Omnisend replied October 25, 2023

Hello there, and thank you for taking the time to leave Omnisend a review.

We checked your account and see that your SMS subscription at the time was active thus were charged, when trying to cancel a plan and no success, you may always reach out to our support team at support@omnisend.com to assist on the matter.

Here at Omnisend we like to provide our customers with the best service possible, our team has gone ahead and cancelled and refunded such charge, so you will no longer encounter such issues.

If you should need any further assistance, please feel free to reach out to our support team, and we will be more than happy to help.

We wish you and your store the best. Have a great day!

March 12, 2014

How can you go wrong for free? This is a must have if you don't want to pay those other guys ridiculous fees. Really love the design interface. Everything is very easy to use and makes my emails look so professional.

PheromoneOil.com / AttractionOil.com
United States
2 days using the app
October 19, 2023

Beran provided excellent support in setting up domain verification and answering my questions with precision. The Omnised app is user-friendly and offers a range of valuable features. I'm highly impressed with both the support and the app's performance. Great job!

Tech House Market
Netherlands
2 days using the app