Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

May 13, 2019

I used this app to set up some automation for abandoned cart emails and it was very easy to work with. I thought the templates were great and step by step process work flow guided me right through. I'm happy so far.

Erin Keary
United States
1 day using the app
Edited December 7, 2016

I receive numerous emails everyday about SEO and how to improve online marketing.

I like reading the Soundest news and tips from the mostly obvious but havent got time to do, to the development of campaigns.

I have used the email campaigns which have effectively increased our take up of online ordering for wholesalers, and been a way to connect with our telephone customers online. I am sure this has helped our sales.

Keep on doing your good work.

Lemonmyrtle
Australia
About 1 month using the app
July 29, 2019

i used this app for my email retargeting campaign, super easy to use great platform only took maybe 15 minutes to create my first one!

Lifestyles Coffee
Canada
About 1 month using the app
December 2, 2019

I absolutely love this app. It easy to navigate and there's a lot to pick and choose from. The features are endless. Definitely recommend!

2 Curls 1 Mission
United States
1 day using the app
February 24, 2018

Very helpful app, it is suitable for my website.
I really like it, I will recommend to my friend.

Colastar
China
1 day using the app
May 13, 2018

Simple And Easy to use app with good marketing techniques.

Adventuresupplyunlimited
United States
1 day using the app
April 10, 2019

WARNING -- STAY WITH CHIMPMAIL.

Here is my experience. I created a campaign and installed a mailing list.
Notice: "Your account is blocked because your list is dirty".
Result: Missed campaign launch date.

Next-- I paid $50 to clean 5000 email addresses and run a campaign again.
Result: Lowest open rate of any campaign, and highest SPAM response of any campaign I have used.
Notice: "Your account is suspended due to 3% spam rate".

I have successfully used Chimpmail without the same level of problems. Out of 2,000 emails only 200 were opened, and 5 were labeled as spam.

Those 5 resulted in my account being suspended.

I WILL NOT USE OMNISEND AGAIN -- NOR CAN I RECOMMEND THEIR PRODUCT.

My suggestion -- run a parallel campaign with Chimpmail or another service to compare results -- both of open rate, bounce rate, and spam rate. Then see whether Chimpmail SUSPENDS your account for 5 labeled spam out of 2,000.

I am flabbergasted.

Galli Creative
United States
About 1 month using the app
Omnisend replied April 11, 2019

Sincere apologies regarding the recent issues you had. We understand that other email service providers might handle spam and bounce situations differently. However, anti-spam organizations monitor us as a sender, so we need to keep an eye on campaigns that could harm your sending reputation. Segmenting your contacts based on recent purchase behavior is a solution to your issue, we provide this feature to all our users so they could successfully send their campaigns. Regarding the bounces, Yahoo has started cleaning out abandoned accounts, therefore clients like you may notice bounces increase in their reports. Once again, we apologize for the experience you had, our Customer Support Team will contact you with thorough guidance on how to successfully segment your subscribers.
Customer Success Team

May 10, 2019

It's really easy to use. The e-mail seems really pro and it's really good to work with this app. I advise everyone to use this for having grat and pro email to send to their customers. Thanks a lot

B-Utifulz
Switzerland
1 day using the app
Edited January 19, 2021

I do not recommend they will try to charger extra after not even sending one email to subscribers. Not worth it. UPDATE: I did clean my email list. I had to pay for that service as well. After that y'all want to charge extra for new emails.

Pi-K Candy
United States
About 1 month using the app
Omnisend replied January 18, 2021

Sorry to hear you had trouble with your first campaign.
There were some old email contacts on your list that no longer exist, so we had to pause the sending to protect your sender reputation. Approx. 30% of emails go bad in just one year, so regular list cleaning is a must to maintain a good sender reputation. The best approach is to check the contact list with Mailgun, Neverbounce, or any other similar service and unsubscribe those old contacts.
As soon as you review your contact list, we will resume the promotional email sending for you. Alex will help you out with this process; he is already reaching out!

December 13, 2017

excelente aplicacion recomendada

Shoppytyme
Colombia
About 1 month using the app