Reviews (5,968)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.
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I used the app for many days now, and it is not sending out emails to abandoned visitors. It comes with a huge opportunity cost. Support is quick and always available, but takes a lot of time to sort this. I am uninstalling the app as it comes with an opportunity cost. Guys have a plan b app
Sincere apologies regarding the unpleasant experience you had starting out. The time it was taking us to review your issue was way too long. We have sent you an email, with possible solutions, but it seems you have not opened it yet. Send us a message to support@omnisend.com, this time we will assist you with each and every step and make sure everything is set-up correctly. We truly hope you will review your decision and will give us a second try!
Customer Success Team
DON'T Wate your time with this, very bad service, look elsewhere for a better app. A complete waste of my time.
This App is great and easy to use. I had one question and initiated a live chat with Stefan. He was awesome and within a matter of 5 minutes problems solved (it was my mistake) but he was awesome! Highly recommend this App to anyone!
This isn't a very good app if you are not a coder. There were a lot of bugs that prevented certain aspects the templates from functioning correctly. Unfortunately, I was told that their technical team was too busy solving other issues and was directed to a link with CSS and HTML codes to fix it myself. They have a chat option that will try to help, but they are very limited.
So far so good. I would like to see a better dashboard.
Just sent my first campaign with omnisend email marketing. Very user friendly. Can't wait for the analytics.
Omnisend is very easy to use. Fantastic training videos and documentation. Getting campaigns up and running was such a breeze, I really wish I had done it sooner! Highly recommend.
Just signed up for the free 14 day trial and have migrated all my Mailchimp contacts over. The process was easy, well-explained and all their profile data has come with them, including tags. I have received great support from the support team and timely responses to all of my questions. Within a couple of hours I had sent out my first campaign. Am extremely happy with the service so far. It's even provided me with better functionality than Mailchimp in that all the customer tags allocated in Shopify automatically synchronise with Omnisend. Very happy customer!
I absolutely love Omnisend. I have been with them for years, and I am glad to continue using them on all website ventures I travel.
I am a huge fan of Omnisend! Very easy, simple, user friendly. I'd recommend to all small businesses!