Reviews (5,987)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

January 28, 2020

So helpful with our store and very user-friendly. The interface is clean and straightfoward, not clunky and "ugly" like the other ones you've seen. Their support staff is great as well. Quick to reply (within reasonable hours of course) and very helpful! It's crazy how much you get for free. I would definitely recommend this to anyone needing email marketing - even newbies! They lay everything out for you.

Bolts Lab
Canada
Over 3 years using the app
November 16, 2022

Salma was a great help. She helped me understand how I'm being billed and was able to confirm things I was questioning. She was very professional and helpful.

OnixGRIP
United States
Over 3 years using the app
September 25, 2019

Outstanding customer service! Valerie was extremely helpful and answered all my questions! It's nice to see people haven't forgotten about that personal touch!

Kiln Frog
United States
Over 3 years using the app
May 17, 2019

Used it ans is very useful, specially the live view of the store, couldn’t find a similar feature elsewhere..

OSTOCARE
United Kingdom
Over 3 years using the app
April 12, 2022

While the app is fantastic, what sets it apart from the rest of what we've tried/used is the customer service. Anytime I need a hand with anything whatsoever, someone to help is just minutes away. I also have an awesome rep, Danielle Heck, who helps us weekly with everything from a business overview, technical troubleshooting, new tips and tricks, features, etc. Hands down, great decision.

Cloud9
United States
Over 3 years using the app
December 5, 2022

The Omnisend is simple yet functional and the support is exceptional. They respond my inquiries quickly and if anything was not solved, they provide us with the solution later for sure. Thank you.

MTC Kitchen Home : Japanese Grocery Delivery to NY & NJ
United States
Over 3 years using the app
November 28, 2022

The customer service is amazing. Kristina, thanks for assisting successfully. Great job! Great customer service

kamah yoga and style
Germany
Over 3 years using the app
November 17, 2016

Wonderful app. So easy to use, even for first-timers.

Housethat
United States
Over 3 years using the app
January 14, 2022

I really loved to use this App, it is very user friendly, very oriented to make our life easier avoiding the struggle understating the tools (Love the User Interface and User experience), very straight forward without spending so much time trying to understand all the logic behind, something to help you do it quick and effective without losing half of your day! Thanks Diego for your support yesterday, it was so quick and effective!

Ideas Valyen
United States
Over 3 years using the app
October 31, 2017

I built my first e-mail marketing campaign with Soundest, and it was relatively easy. The interface is easy to understand and the design themes are professional. I'm very pleased with the end result.

Shopndigo
United States
Over 3 years using the app