Reviews (5,987)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

November 3, 2016

Had a few kinks but tech support was very helpful in getting my issue resolved. Thank You :)

Theliftjewelryshop
United States
Over 3 years using the app
January 20, 2021

I've been using Omnisend for a couple of months now and I honestly love it so far. Took a while to get used to the interface, but once I got the hang of it, it's a breeze. Also, another huge plus is their fantastic customer support. I can always get my questions answered in a very timely manner.

Sud Scrub
United States
Over 3 years using the app
May 15, 2020

I installed to test out the 14-day free trial and once the trial ran out, they extended the trial to me for another 2 weeks. Honestly, this automation forms that Omnisend sets up for you is pretty straight forward and easy to use. Way better than other email marketing apps out there in my opinion.

Rokka & Rolla
United States
Over 3 years using the app
Edited June 11, 2016

Software that works!! What a nice experience.

Auto Accessories Now Shopify Com
United States
Over 3 years using the app
June 21, 2017

Great app that links to your shopify store. Makes it easy to create campaigns, schedule them, and automatic emails when people visit the site. Overall great app!

Sukhino Designs
United States
Over 3 years using the app
November 24, 2023

Have been using Omnisend for a few years and it offers great value as an email platform! When I had to contact customer support Beran was very helpful and responsive!

The Story Engine Deck
Canada
Over 3 years using the app
December 21, 2022

A really big thank you to our Customer Success Manager Gediminas who has been an incredible support to us this year, and whose recommendations have lead to us achieving fantastic results.
The tool itself is really easy to us and understand with useful templates and explanations to build out campaigns, automations and audiences. I highly recommend Omnisend!

Aussie Pharma Direct
Australia
Over 3 years using the app
Omnisend replied December 21, 2022

Thank you for the positive feedback! I’m delighted to work with you and look forward to providing you with even more value in 2023!

- Gediminas, CSM at Omnisend.

September 23, 2016

Love the app! Highly recommended!

Sariskiz
United States
Over 3 years using the app
February 22, 2023

We have been using this service for a while and have had nothing but great service from the team! Salma has been extremely helpful in assisting me with managing our SMS account and answering any concerns I had. Thank you Salma, we greatly appreciate you!

Jenny from Azio Corporation

AZIO Corporation
United States
Over 3 years using the app
August 2, 2022

We've used a few apps and this 1 is definitely the most user-friendly and the workflows that we set up has pushed our abandoned cart recovery rate up with 11%. Support from Nikola was also quick, friendly and very helpful.

LIFT FIT
South Africa
Over 3 years using the app