Reviews (910)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to capture and convert traffic, enhancing customer engagement and conversion rates. It features popup customization, A/B testing, and efficient audience targeting, with easy integration with platforms like Hubspot. The app is user-friendly and reliable, requiring no technical skills. Customer support is praised for responsiveness and helpfulness in integrations and tailored advice. Continuous updates reflect a commitment to user-driven development.
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everything is fine. Perfect tool and solid, fast service.
Very responsive and solution oriented support team. Balázs was very helpful in getting us answers and explaining different options. Gives us a lot more confidence to continue to use the product knowing the support team is there to help when we have issues.
The Support is excellent and sticks with it until resolved. Can't ask for anything more than that.
Had questions about how my campaigns function and received a thorough response with details on how to optimize them for higher functionality and visibility. Very helpful. Also see that I am getting the expected conversions on them as they have been active. Good product thus far.
I wanted to take a moment to thank Stephan for his fantastic support. He’s been incredibly helpful and responsive, and I really appreciate all the assistance!
I had a great experience with Balázs from OptiMonk support! He was very helpful, and responsive, and made sure all my questions were answered. His assistance was spot-on and made the process much easier. Highly recommend OptiMonk and Balázs for great customer service!
This app has beautiful popups! And so very customizable. I was using justuno before and these are nicer looking and plans are cheaper.
Stephan was incredibly helpful and patient throughout the entire process. He quickly identified the issue with our Hubspot integration and fixed it seamlessly. His communication was clear and professional, and he even went above and beyond to assist with a small design issue we encountered. Fantastic support experience—highly recommend OptiMonk’s team!
Stephan was a great help - spotted my error straight away and gave me clear instructions on how to change it.
I installed their app in hopes of setting up a wheel only to find that it is so limited, hard to use, hard to set up. support wasn't any help. going to look for an alternative pop up wheel app instead. Spare yourself and don't try theirs. Some part of their lucky wheel I can even call stupid and useless like, they added a "no luck today" on their template but it required a coupon code and when you actually test the wheel and got to "no luck today" you'll be greeted with a "congratulations" with a coupon code. just stupid.
Hi There!
We’re sorry to hear you had a frustrating experience with our app.
We understand why you might find the wheel limited, but we would also like to clarify why our template functions this way.
The "non-winning" slices are included to enhance anticipation, but we ensure every spin results in a win to keep visitors engaged. The non-winning slices have a 0% weighting factor for this reason.
This approach helps maintain interest and prevents users from losing motivation :)
I hope this gives a better insight into why we created our lucky templates in such a way. Our development team is constantly working on enhancing our features.
We also apologize if our support team didn’t meet your expectations—we’re always looking to do better!
Our team has reached out to you via email to better your OptiMonk experience :)
Best,
Sarah & the OptiMonk Support Team
If I could exceed five stars, I would!!!
As a first time user, Emil successfully checked our campaign was up and running within our Shopify Store.
Brilliant Customer Service!