Reviews (428)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for boosting conversion rates, improving newsletter opt-ins, and reducing cart abandonment. It offers customizable templates, A/B testing, and supports cross-sells with segmentation. The intuitive interface simplifies campaign management across multiple sites. Merchants praise the responsive and knowledgeable customer support for resolving technical issues and accommodating custom requests efficiently.
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Make sure to take advantage of their demo call! I spoke with Emil, and he was very knowledgeable and helped me understand all the next-level options they offer. Really worth adding to your site!
Hey there!
Thanks a lot for your review. Once again, welcome to OptiMonk. We truly hope you'll enjoy exploring the features and interesting use cases.
If you happen to have any questions, just know that we are one click away :).
Cheers,
Emil from OptiMonk
Great App used it for years. The only reason I cancelled / left - Klaviyo is now offering the same service for free. If this would not be the case I would have stayed for years because its so good. A special thanks to Emil - the support was amazing. Thank you very much
the app was fine and we used it for maybe a year. But then we wanted to pause it andtehn accidentally paid for a whole year. Even though we have been long time partners they did not care at all.
They know we just paid more than 800 dolalrs for something we couldnt use at the time and they refused to pay us back. This is the first time i have ever experiences someone so money hungry, because we had a very good relationship before that. Now they just wanted to take as much money as possible and not care about customer relation.
We were looking forward to working with them in the future but now not so much.
Stay away from this company, they are not honest human beings.
Hi there,
Thank you for sharing your experience, and we're truly sorry to hear you feel this way.
We want to clarify that as soon as we became aware of the situation, our team reached out via email, and our colleague also offered a solution through two live chats you opened with us — an extended subscription so you wouldn't lose out on the time paid. We'd love to find a resolution that works for you.
Could you please check your inbox (including your spam folder) for our latest message and get back to us? We're still here and very much open to making this right.
We hope to hear from you soon.
UPDATE: Hey there. Just checking in to see if you've got our emails, as we were unable to get hold of you. Please kindly check your mailbox.
Best regards,
Emil - OptiMonk
OptiMonk is one of my favourite apps ever. The products is intuitive, easy and effective, and the support are exceptional
Great product and amazing customer service, Tamás has been amazing at helping me with custom CSS and making my pop up look even more beautiful.
I needed some extra field to populate in Klaviyo
It wasnt in Optimonk
I asked support > they said no we dont have that BUT we will build it for you.
48 hours later its live, pretty unique to have apps actually owning their shit and implementing real value vast.
Props to Emil & Team!
The support was fast, professional and generous, and the product is intuitive and powerful. Huge fan of Optimonk!
I originally left a positive review and still appreciate that this is a Hungarian team based in Hungary. The product itself has some strong elements.
However, after using it longer, I discovered that bot and crawler scripts are counted as “impressions.” With the current increase in bots, this makes the impression metric essentially meaningless on Shopify, which materially affects how performance is evaluated and how quickly users are charged.
I can no longer use this product as a result. Sadly Shopify nor Optimonk have a good solution to the advances in AI.
Unfortunately, no practical solution or adjustment has been offered to address this issue, which is disappointing and not quite fair given how important accurate attribution is today.
That said, their pop-ups do appear to outperform Klaviyo in terms of engagement and conversion behavior, which is worth noting.
You're the best!! I'm very glad that we had this special connection due to the language that we both love! :-)
If you may have any difficulties using the editor in the future, please feel free to get back to us and our team will be happy to help you and guide you through our features.
Have a great day,
Anna
Really great app, lots of features and multiple ways to promote/upsell. Really fantastic help too, the chatbot does actually have handy links but if you have further issues you can get through to a person. I have done this on multiple occasions and they're very helpful and patient!
Thank you!
Optimonk is a great tool and can be implemented by everyone. A technical or design background is not required. You are able to capture anonymous traffic when they exit which is a customer file builder. The conversion optimizations are strong and boost results reliably. The software includes effective audience targeting so you can enhance conversions for your paid traffic or elect to offer discounts only to organic traffic, or returning customers. Easy to use and the product is always improving with new features. The support is also top notch which makes a big difference to busy site managers.
