Reviews (904)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

September 3, 2024

Optimonk is a great tool and can be implemented by everyone. A technical or design background is not required. You are able to capture anonymous traffic when they exit which is a customer file builder. The conversion optimizations are strong and boost results reliably. The software includes effective audience targeting so you can enhance conversions for your paid traffic or elect to offer discounts only to organic traffic, or returning customers. Easy to use and the product is always improving with new features. The support is also top notch which makes a big difference to busy site managers.

Ultimate Office
United States
Over 2 years using the app
October 17, 2024

Stephan was incredibly helpful and patient throughout the entire process. He quickly identified the issue with our Hubspot integration and fixed it seamlessly. His communication was clear and professional, and he even went above and beyond to assist with a small design issue we encountered. Fantastic support experience—highly recommend OptiMonk’s team!

Dolomist
Italy
5 months using the app
October 10, 2024

Stephan was a great help - spotted my error straight away and gave me clear instructions on how to change it.

Loyal Tees
United Kingdom
3 months using the app
August 23, 2024

Rudolf was extremely helpful and managed to sort a problem I was having with a quick solution!

London Lash US
United Kingdom
Over 2 years using the app
September 24, 2024

great customer support, awesome features, very happy

the weeks
Germany
About 3 years using the app
September 3, 2024

Great app to easily embed popup based on cart info - support is excellent when we wanted to modify the usual behavior.

UNISTELLAR USA
United States
3 months using the app
November 11, 2024

I wanted to take a moment to thank Stephan for his fantastic support. He’s been incredibly helpful and responsive, and I really appreciate all the assistance!

Eagle Online Store
Egypt
3 months using the app
August 21, 2024

Very important plugin, top features and great support!
Love it and can absolutely recommend!

BOLSTair
Germany
11 months using the app
July 18, 2024

Rudolf went above and beyond to help with the issue we had by providing many suggestions and video walkthrough help. Although we have still not been able to figure out the root cause of the issue, we have been able to find a workaround to it. Thank you Rudolf!

HANDT
United States
9 months using the app
OptiMonk replied July 23, 2024

Hello,

Thank you very much for this nice review.

I'm glad that the workaround was helpful and I could assist you 😊

Feel free to reach out to me again if you need help.

Kind regards,
Rudolf and the OptiMonk Team

September 9, 2024

The customer support is very helpful and responds quickly to my query

BOOMBA
Hong Kong SAR
8 months using the app