Reviews (438)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app valuable for boosting conversion rates, improving newsletter opt-ins, and reducing cart abandonment. It offers customizable templates, A/B testing, and supports cross-sells with segmentation. The intuitive interface simplifies campaign management across multiple sites. Merchants praise the responsive and knowledgeable customer support for resolving technical issues and accommodating custom requests efficiently.

February 23, 2024

This app was so easy to use. It comes with tons of different templates. I needed to solve a problem and the team were responsive in less than a minute. They helped me solve my issue and were so kind to. I really recommend this app. Thanks for great customer service.

PrettyCoverd
United Kingdom
About 1 hour using the app
OptiMonk replied March 11, 2024

Hi There,

We are so happy to hear you find our app easy to use😍

Thank you so much for recommending us! We thrive to keep meeting your expectations :)

Best,
Chris & The OptiMonk Team

July 31, 2023

I love this app. So much is available on the free version, and the customer service is fantastic. Highly recommend

Branches Of Me
Australia
2 months using the app
OptiMonk replied October 13, 2023

Hi there,

It's Chris here from the OptiMonk Support team, I just wanted to thank you for your kind review and I as well as the OptiMonk team are delighted that you are enjoying the app!

As always, if you need any assistance with your campaign or just have a general question about the app, just reach out to us via our live chat and we will be more than happy to assist you :)

Kind Regards
Chris

February 18, 2022

This is the most robust pop-up app I have found. Several different templates to choose from or design your own. This app walks you through creating the pop-up and looks great. PLUS integrates with more Email services than any other on the market.

FitCord Resistance Bands
United States
11 days using the app
OptiMonk replied February 22, 2022

Thank you so much for your fantastic review! We're so happy that you enjoy the perks of OptiMonk:)

Please let us know at any time if we can help you with something:)

Peter from OptiMonk Support

April 27, 2022

I love this app! It's easy to use and works 100% with Shopify with no problems. The conversation rate is great and the support team is awesome!

Creative Crayons Workshop
United States
10 months using the app
OptiMonk replied April 27, 2022

Hi Shannon,

Thank you so much for sharing your opinion! I'm glad that you found our app easy and smooth. <3

If you need any help in the future, feel free to message us via chat again and we'll be happy to assist you with anything.

Have a lovely day ahead,

Anna from OptiMonk

April 29, 2022

So far this app is great. Customer service is on point! I had a question and they got back to me quickly and corrected my issue. Thanks!

Blue Monarch Co
United States
9 months using the app
OptiMonk replied April 29, 2022

Hi Tania,

Thank you so much for your nice review and also for mentioning our Support Team. We're doing our best to provide the highest quality service to each OptiMonk user. :)

Do get back to us if you need help with anything else and we will be more than happy to assist you.

Have a great day,

Zsofi from OptiMonk

May 27, 2022

Excellent support! The app itself works great and gets constantly updated with new templates and features.

Olive Oil Lovers Wholesale
United States
About 4 hours using the app
OptiMonk replied May 27, 2022

Hey There,

Thank you for your kind words. :) We are so glad to hear that you are satisfied with our app and the support team.

If you need any assistance in the future, please don't hesitate to contact us again, we'll do our best to assist you!

Have a nice day,
Zsofi from OptiMonk

March 4, 2024

Awesome team help.
Helpful Team

Counselling With GC
India
About 3 hours using the app
OptiMonk replied March 11, 2024

Hi There,

We really do appreciate your kind words, our most important focus is customer satisfaction, and we are glad you're satisfied with the support received from us!

Best Regards,

Sarah
OptiMonk Team

February 26, 2024

Great product & support!

Salty Bay - Marine
New Zealand
About 1 year using the app
OptiMonk replied March 11, 2024

Hey Salty Bay Team,

Thank you so much for your kind words, we truly appreciate it🙏

Warm Regards,

OptiMonk Team

May 19, 2023

You answered my question perfectly. It was very helpful to understand because you explained it with the image. Thank you from the bottom of my heart.

Salomon Korea
South Korea
6 months using the app
OptiMonk replied May 19, 2023

Hi there,

I just wanted to thank you for your very kind review, your kind words mean a lot to our small team.
I wish you all the best with your campaigns and do get back in touch if you need help with anything else!

Sara from the OptiMonk Support Team

June 14, 2026

Very easy to use, great dashboard metrics and nice professional designs that are easy to edit and launch. Good replacement for your shopify theme default pop-ups.

Muscle Sauce
Australia
5 days using the app