Reviews (903)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

September 27, 2024

Great support, and the tool works really well!

Zoono Australia
New Zealand
6 minutes using the app
May 30, 2024

Customer service is super quick and friendly. The app is intuitional and easy to use. Love it!

Pigmenttarium Store
Hungary
3 months using the app
OptiMonk replied June 4, 2024

Dear Pigmenttarium Store Team,

Thank you for your kind review. I'm super happy you find our app intuitional and easy to use. Also, we are always here to help you if needed 😊

Wishing you the best! 🚀

Kind regards,
Réka

July 12, 2024

Perfect service!

eventspandoek.nl
Netherlands
7 days using the app
OptiMonk replied July 22, 2024

Hello,

Thank you very much for your review.

Feel free to get back to us anytime 😊

Best regards,

Rudolf and the OptiMonk Team

May 27, 2024

“Loyal customers are a different breed. They don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” By Chip Bell

And this was our experience today with Réka from OptiMonk Customer Advisory and Support. I have always believed that the way you treat your employees is the way they will treat your customers. Réka was a stray example of this today. Thank you, Réka, and be blessed always!

The Amazon Factory Store Team

AMAZON FACTORY
United States
About 23 hours using the app
OptiMonk replied May 30, 2024

Dear Amazon Factory Store Team,

Thank you very much for this lovely review, it was heartwarming to read!

Feel free to reach out to us if you need any help, I would be happy to assist you again :)

Have a beautiful day and wishing you the best ☀️

Kind regards,
Réka

November 16, 2023

OptiMonk is an amazing app! It has so many options to improve your subscribe rate, conversion rate, and much more. Every template is fully customizable and easy to use. Also, the most important thing is that their support is always available to chat and answer any questions or concerns you might have. Highly recommend!

GREEN ECO DREAM
United States
11 months using the app
OptiMonk replied November 29, 2023

Hey There,

We are so delighted to hear you find our tool useful and easy to use! We're happy to be working with you :)

As always, do reach out to us if you have any questions or need further assistance in the future and we will be more than happy to help!

Kind Regards,
OptiMonk Success Team

April 15, 2024

Customer service was solid, patient and got the job done regarding my query. Happy with that. Unlike some apps though Optimonk will not appear on your webpage when looking it at from the Shopify editor, but it will be on the live sites, only small niggle really

CalmCove
United Kingdom
5 months using the app
OptiMonk replied April 22, 2024

Hello CalmCove Team,

Thank you for this nice review, we are glad that you like the OptiMonk experience :)

We are here to help if you need any assistance in the future.

Kind regards,
Réka and the OptiMonk Team

November 13, 2023

I'm new on Shopify and there's definitely been a bit of a learning curve. But this app is one of the best and most fun to use that I've found so far. I just got off of a customer support chat with Chris from their team and he fixed my issue in LITERALLY 2 minutes. These guys are awesome.

Riverstone Express
United States
3 months using the app
OptiMonk replied December 1, 2023

Hi There,

We are so grateful for your kind words and so happy that you find OptiMonk fun to use! We hope you'll keep enjoying OptiMonk, and we're always here to assist if you need anything!

Kind Regards,

Chris & the OptiMonk Team

January 25, 2024

We've been using this app for years and the pop-ups we use deliver great results. Amazing customer service too. Would highly recommend it

SMUG.
United Kingdom
Almost 4 years using the app
OptiMonk replied February 20, 2024

Hi!

Thank you so much for your kind review, we are glad to hear are getting great results with OptiMonk!

Thanks for recommending us!

Kind Regards,
OptiMonk Team

March 25, 2024

I was having some difficulties and the customer service was super attentive and patient with me! The support they gave me not only helped me run my campaign, but also made me understand how it works!

Espaço Azulejista
Brazil
17 days using the app
OptiMonk replied April 3, 2024

Hi There,

Thank you so much for leaving us such a kind review! We're thrilled to hear you like the support, it's our priority to provide first-class help😁

Have a lovely time using OptiMonk!

Best Regards,

Sarah & the OptiMonk team

May 2, 2024

Very helpful support!! Thank you for everything

Uhauu!
Portugal
4 months using the app
OptiMonk replied May 6, 2024

Hello,

Thank you for your kind words 🙏

Feel free to get back to us anytime.

Warm regards,
The OptiMonk Team