Reviews (888)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to improve customer conversion rates and capture leads effectively. They appreciate the ease of use provided by the drag-and-drop editor and customizable templates, which simplify campaign creation. Features like A/B testing and exit popups are praised for enhancing website professionalism and user experience. The customer support team, notably Rudolf, Chris, and Emil, is frequently commended for their efficient and personalized assistance. The app is also noted for its reliable performance and seamless integration, making it a valuable tool for understanding customer behavior and increasing leads.
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Rudolf and the team are absolutely brilliant. They helped straight away to solve an issue i was having. It was my poor understanding of how i set it up and they got what i was wanting to achieve and set everything up then tested it in realtime. The app has helped convert so many customers who came for a browse then bought. 10/10 for customer service. 10/10 for the app
Hello Nik,
It was my pleasure to assist you! Thank you very much for this amazing review, I am really glad that OptiMonk helps you convert a lot of customers.
If you have questions in the future, feel free to reach out to us again 😊
Good luck with your business 🚀
Best regards,
Rudolf and the OptiMonk Team
Rudolf went above and beyond to help with the issue we had by providing many suggestions and video walkthrough help. Although we have still not been able to figure out the root cause of the issue, we have been able to find a workaround to it. Thank you Rudolf!
Hello,
Thank you very much for this nice review.
I'm glad that the workaround was helpful and I could assist you 😊
Feel free to reach out to me again if you need help.
Kind regards,
Rudolf and the OptiMonk Team
This app was recommended to me to try out "why people are leaving" the website. Then I started looking around at the other features and reached out for help setting up a conversion campaign.
I am so impressed by the help! It's been a week and I did not hesitate to upgrade at all!!
Dear Alef Bet Team,
Thank you very much for this lovely review, I'm really glad that you are happy with our app and were impressed with the help.
I wish you all the best with your business and please feel free to reach out to us anytime if you need any assistance.
Kind regards,
Réka from the OptiMonk team
Really great support, fast and does not leave you before it works
Dear Kirkensgaard Mode & Stil Team,
Thank you for your review, I'm glad I could help you :)
You can get back to us anytime if you have questions.
Have a great day!
Best,
Stephan
Great app and amazing customer service!
Hi,
I really appreciate your kind review 😊
You can reach out to us anytime if you need assistance.
Kind regards,
Réka and the OptiMonk team
“Loyal customers are a different breed. They don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” By Chip Bell
And this was our experience today with Réka from OptiMonk Customer Advisory and Support. I have always believed that the way you treat your employees is the way they will treat your customers. Réka was a stray example of this today. Thank you, Réka, and be blessed always!
The Amazon Factory Store Team
Dear Amazon Factory Store Team,
Thank you very much for this lovely review, it was heartwarming to read!
Feel free to reach out to us if you need any help, I would be happy to assist you again :)
Have a beautiful day and wishing you the best ☀️
Kind regards,
Réka
Very helpful support!! Thank you for everything
Hello,
Thank you for your kind words 🙏
Feel free to get back to us anytime.
Warm regards,
The OptiMonk Team
I was having some difficulties and the customer service was super attentive and patient with me! The support they gave me not only helped me run my campaign, but also made me understand how it works!
Hi There,
Thank you so much for leaving us such a kind review! We're thrilled to hear you like the support, it's our priority to provide first-class help😁
Have a lovely time using OptiMonk!
Best Regards,
Sarah & the OptiMonk team
Customer service was solid, patient and got the job done regarding my query. Happy with that. Unlike some apps though Optimonk will not appear on your webpage when looking it at from the Shopify editor, but it will be on the live sites, only small niggle really
Hello CalmCove Team,
Thank you for this nice review, we are glad that you like the OptiMonk experience :)
We are here to help if you need any assistance in the future.
Kind regards,
Réka and the OptiMonk Team
Overall appearance of the app and templates was great, but it was changing the coding in my theme. So easy to use and brought so much appeal to my page but had to recreate my entire website
Dear B Chic team,
Thank you for sharing your experience about our OptiMonk, we are sorry that the coding of your theme was changed.
Our campaigns and installation code should not alter your Shopify Theme or the layout of the site at all, we would like to investigate and help you with this matter as soon as we can. I can see that you uninstalled OptiMonk already but we would like make a much better second impression, if you let us. Please message us at support@optimonk.com and we’ll help you with the installation, checking your theme and code and also with any popup setup as well.
Looking forward to your message.
Stephan from Optimonk