Reviews (904)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

October 17, 2024

Great support and great product

Køddeklær
Norway
8 months using the app
September 23, 2024

Christopher was super helpful with my questions, and getting the app functioning properly on my shopify store

USA Steel Decor
New Zealand
5 days using the app
August 29, 2024

Wonderful platform! Can do pretty much anything - so naturally there's a little learning curve, but found their support team to be hands on and always guiding me to solutions.

Americana
United Kingdom
2 days using the app
July 18, 2024

Rudolf went above and beyond to help with the issue we had by providing many suggestions and video walkthrough help. Although we have still not been able to figure out the root cause of the issue, we have been able to find a workaround to it. Thank you Rudolf!

HANDT
United States
9 months using the app
OptiMonk replied July 23, 2024

Hello,

Thank you very much for this nice review.

I'm glad that the workaround was helpful and I could assist you 😊

Feel free to reach out to me again if you need help.

Kind regards,
Rudolf and the OptiMonk Team

September 27, 2024

Very important plugin, top features and great support!
Love it and can absolutely recommend!

Turbopixxel
Hungary
About 14 hours using the app
June 18, 2024

Rudolf and the team are absolutely brilliant. They helped straight away to solve an issue i was having. It was my poor understanding of how i set it up and they got what i was wanting to achieve and set everything up then tested it in realtime. The app has helped convert so many customers who came for a browse then bought. 10/10 for customer service. 10/10 for the app

Good Citizens Eyewear
Australia
About 1 year using the app
OptiMonk replied June 24, 2024

Hello Nik,

It was my pleasure to assist you! Thank you very much for this amazing review, I am really glad that OptiMonk helps you convert a lot of customers.

If you have questions in the future, feel free to reach out to us again 😊

Good luck with your business 🚀

Best regards,
Rudolf and the OptiMonk Team

July 19, 2024

Great app and amazing customer service!

Hempo.se
United Kingdom
11 months using the app
OptiMonk replied July 23, 2024

Hi,

I really appreciate your kind review 😊

You can reach out to us anytime if you need assistance.

Kind regards,
Réka and the OptiMonk team

June 24, 2024

This app was recommended to me to try out "why people are leaving" the website. Then I started looking around at the other features and reached out for help setting up a conversion campaign.

I am so impressed by the help! It's been a week and I did not hesitate to upgrade at all!!

Alef Bet by Paula
United States
13 days using the app
OptiMonk replied July 4, 2024

Dear Alef Bet Team,

Thank you very much for this lovely review, I'm really glad that you are happy with our app and were impressed with the help.

I wish you all the best with your business and please feel free to reach out to us anytime if you need any assistance.

Kind regards,
Réka from the OptiMonk team

September 18, 2024

HORRIBLE NON-EXISTENT CUSTOMER SERVICE. 2 TEMPLATES ONLY FOR EXIT INTENT. A/B TESTING DOESN'T WORK. TONS OF BUGS AND GLITCHES!

Kurt Thompson
United States
About 15 hours using the app
July 23, 2024

OptiMonkのサポートチームは本当に素晴らしいです!対応が迅速であり、問題解決に必要な情報を迅速に提供してくれた点が非常に印象的でした。今後も安心して利用し続けることができると感じています。

The support team at OptiMonk is truly amazing! Their response was quick, and I was particularly impressed by how swiftly they provided the necessary information to resolve my issue. I feel confident in continuing to use their service in the future.

ジャパンキャビア (1983 J.CAVIAR / 宮崎キャビア1983) 公式オンラインストア
Japan
7 days using the app
OptiMonk replied August 1, 2024

Hello,

Thank you very much for your kind review.

We are really glad that you are satisfied with the quality of the support that you received 💪🏻

Feel free to reach out to us in the future if you need any assistance.

Kind regards,
Stephan and the OptiMonk team