Reviews (894)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to convert anonymous traffic into customers, enhancing conversion rates and user experiences. It features a user-friendly drag-and-drop editor for creating popups, A/B testing, analytics, and customizable templates. Merchants value the variety of audience targeting and conversion campaigns available. The app is noted for its reliability and performance, with customer support receiving high praise, especially team members like Rudolf, Chris, and Emil. Merchants find both the free and paid versions add significant value, improving website functionality and customer engagement.
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Customer service is super quick and friendly. The app is intuitional and easy to use. Love it!
Dear Pigmenttarium Store Team,
Thank you for your kind review. I'm super happy you find our app intuitional and easy to use. Also, we are always here to help you if needed 😊
Wishing you the best! 🚀
Kind regards,
Réka
OptiMonkのサポートチームは本当に素晴らしいです！対応が迅速であり、問題解決に必要な情報を迅速に提供してくれた点が非常に印象的でした。今後も安心して利用し続けることができると感じています。
The support team at OptiMonk is truly amazing! Their response was quick, and I was particularly impressed by how swiftly they provided the necessary information to resolve my issue. I feel confident in continuing to use their service in the future.
Hello,
Thank you very much for your kind review.
We are really glad that you are satisfied with the quality of the support that you received 💪🏻
Feel free to reach out to us in the future if you need any assistance.
Kind regards,
Stephan and the OptiMonk team
“Loyal customers are a different breed. They don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” By Chip Bell
And this was our experience today with Réka from OptiMonk Customer Advisory and Support. I have always believed that the way you treat your employees is the way they will treat your customers. Réka was a stray example of this today. Thank you, Réka, and be blessed always!
The Amazon Factory Store Team
Dear Amazon Factory Store Team,
Thank you very much for this lovely review, it was heartwarming to read!
Feel free to reach out to us if you need any help, I would be happy to assist you again :)
Have a beautiful day and wishing you the best ☀️
Kind regards,
Réka
Perfect service!
Hello,
Thank you very much for your review.
Feel free to get back to us anytime 😊
Best regards,
Rudolf and the OptiMonk Team
Very helpful support!! Thank you for everything
Hello,
Thank you for your kind words 🙏
Feel free to get back to us anytime.
Warm regards,
The OptiMonk Team
I was having some difficulties and the customer service was super attentive and patient with me! The support they gave me not only helped me run my campaign, but also made me understand how it works!
Hi There,
Thank you so much for leaving us such a kind review! We're thrilled to hear you like the support, it's our priority to provide first-class help😁
Have a lovely time using OptiMonk!
Best Regards,
Sarah & the OptiMonk team
Customer service was solid, patient and got the job done regarding my query. Happy with that. Unlike some apps though Optimonk will not appear on your webpage when looking it at from the Shopify editor, but it will be on the live sites, only small niggle really
Hello CalmCove Team,
Thank you for this nice review, we are glad that you like the OptiMonk experience :)
We are here to help if you need any assistance in the future.
Kind regards,
Réka and the OptiMonk Team
Gosto demais deste app e nem aprendi a usar todas as funcionalidades.
Atendimento rápido e eficiente também.
Must have para quem tem loja online.
Dear Pickleball Net Brasil Team,
Thank you for this lovely review, we are very glad that you like our app and its functionality.
We are hoping you'll have a great time discovering all the features and they'll prove to be useful for your business.
If you need any assistance, we are always here to help 😊
Best regards,
Réka and the OptiMonk Team
Overall appearance of the app and templates was great, but it was changing the coding in my theme. So easy to use and brought so much appeal to my page but had to recreate my entire website
Dear B Chic team,
Thank you for sharing your experience about our OptiMonk, we are sorry that the coding of your theme was changed.
Our campaigns and installation code should not alter your Shopify Theme or the layout of the site at all, we would like to investigate and help you with this matter as soon as we can. I can see that you uninstalled OptiMonk already but we would like make a much better second impression, if you let us. Please message us at support@optimonk.com and we’ll help you with the installation, checking your theme and code and also with any popup setup as well.
Looking forward to your message.
Stephan from Optimonk
Dont waste time. This app show all the previews broken. Unorganized. Making impossible to view how it supose to work on your page. Fonts uncenter on the space of the button, the image is display in another location.. just sucks.
Hello,
I’m really sorry that you had trouble editing your campaign. Please rest assured that our goal is to have an easy-to-use, user-friendly system and we are constantly working on making it better, and implementing new options and features.
I’d love to help you set up your first campaign and would love to hear your detailed insight on how we could make our editor better, I also sent a separate email to you.
Again, I apologize that your first experience wasn’t optimal with us, let me make a better second impression.
Kind regards.
Réka from the OptiMonk Team