Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its unique campaign creation and conversion rate optimization. Its user-friendly interface, including a drag-and-drop editor, is praised for ease of use and modern design. The app's customization options, integration with Shopify and Klaviyo, live chat, A/B testing, and reporting features are highly valued. Many commend the customer support for its responsiveness and efficiency. It's recommended for increasing sales and engagement, and creating professional-looking pop-ups and surveys.

October 25, 2022

Hello all, I was having a hard time finding out a solution to enable OptiMonk to work. This was quite worrisome since i couldn't find a solution. Luckily they have live support, Anna came to the rescue and offered a fix within 5 minutes. It's been awhile since i've actually enjoyed working with live support. OptiMonk went above and beyond to ensure I was able to finish the task quickly. Anna was exceptionally well versed and kind.

Chrome Canine
United States
42 minutes using the app
OptiMonk replied November 15, 2022

Wow, what an amazing review!! Thank you so much for mentioning my name and I honestly wish you a lot of success with your business and with OptiMonk!! :)

Have a great week ahead,

Anna <3

October 6, 2022

This App really is awesome, they tell you the conversion rate of the different types templates which is really helpful. Templates are all very well designed and the app works well. Many apps are filled with bugs this one is very good, no bugs so far. Service is also very good. Having used a few other conversion apps this one is definitely a keeper

United States
About 1 month using the app
OptiMonk replied October 18, 2022

Hi There,

We're so happy that you love the app!! Thanks a lot for the compliments and we wish you many conversions with the help of OptiMonk!

Have a great day,


October 17, 2022

Is the best email app. You can edit whatever you want of the appereance, that we all know that is something important for the first eye contact with potential customers. Also you can connect with infinite apps, so you don't have to lose time on that.

Depende De Ti
4 months using the app
OptiMonk replied October 19, 2022

Hey Carlos,

Wow, I'm so amazed by your wonderful review!! I'm really glad to hear that you found the right tool for your store and I wish you the best with your business.

Let us know if you need any assistance in the future. :-)

Anna from OptiMonk

January 10, 2023

I've been using this app for a while. It was very easy to set up and the support is awesome if you have any issues. They will help you set up your campaigns and get you on your way. I had an issue and Sarah immediately responded before office hours went in and fixed an issue that I was having. I highly recommend this app.

Fearless Accessories
United States
8 months using the app
OptiMonk replied January 11, 2023

Hey There,

Thank you so much for the kind words, me and my team really appreciate your opinion🙏
I'm glad I could help fix the issue.

Customer satisfaction holds the highest value for us, we hope to keep improving😊
Thank you again, have a lovely day!


June 23, 2023

I've been so impressed by this app! I've used it for around a year now, and it's been really helpful to be able to create campaigns that look a bit unique, and the drag-and-drop editor is really easy to use. I've reached out to support a couple of times when I've had issues, and they have helped me pretty much instantly and resolve the problem. OptiMonk is absolutely vital for running my own my business, and I wouldn't be without it!

Russell Kent Nicholls
United Kingdom
About 1 year using the app
OptiMonk replied June 26, 2023

Hi there,

Thank you for leaving us a review. Also thank you very much for the kind words and positive feedback, it is really appreciated.

If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help. Thanks again for choosing Optimonk!

Kind regards,
Ati from OptiMonk

November 4, 2022

This is our first time utilizing this app, so I had lots of questions!! The support staff was extremely helpful in actually showing me with screenshots, how to create the campaign pop up we were look for. Thanks Chris.

Sound As Ever
United States
About 19 hours using the app
OptiMonk replied November 15, 2022

Hi Erika,

I just messaged Chris to let him know that you're grateful for his assistance.

Thank you very much for your detailed review and I wish you a lot of new leads and extra sales with the help of OptiMonk! :)

Anna from the Support Team

December 16, 2022

Great way to help your site and business. I was having trouble with updating my campaign and I was able to get everything I needed done with the help of Emil. Very helpful and I would recommend this app.

LoveLee Beauty
United States
4 months using the app
OptiMonk replied December 28, 2022

Hi there,

It’s great to hear that you had a positive experience at OptiMonk. We are happy to hear that our hard work has paid off! If there’s anything we can do to serve you further, let us know.

Emil from OptiMonk

February 10, 2023

I have had to ask for help several times and each time I was answered quickly and was able to get back to work asap! Having such great customer service to go along with a great product is amazing. I highly recommend optimonk.

United States
11 months using the app
OptiMonk replied February 22, 2023

Hi there,

Thank you for taking the time for leaving your feedback about our work and app.
We're working hard to make all of our users satisfied with the product and our services as well.
If you need any further assistance in the future, we are here to help.:)

Zsofi from the OptiMonk Support team

October 12, 2022

I used this app for getting mainly pop-ups and sales banners, it works very well. What is really remarkable is chat support. They solved my issue every time with very short-time requests. I recommend this App. What could be improved is the design editor. By that, I mean the content block should be easier to customize and drag on the position. This doesn't mean that current is bad, at all. It is a small improvement tip.

Over 1 year using the app
OptiMonk replied October 18, 2022

Hi There,

Wow, what an amazing review!! Thank you so much in the name of the team! We work hard every day to provide the best customer support and we're so happy that you're satisfied with us! :)

Thank you very much for the tip as well, I'll make sure to pass this through to our Product Team. Also, if you'd like to join us for a UX interview to help us with more detailed feedback, kindly reach out via chat and I'll connect you with our UX Researchers.

Thank you so much once again,

Anna from OptiMonk

December 19, 2022

So far so good! I would recommend OptiMonk over some of the other competitor products I've taken a look at so far for a couple reasons: 1). OptiMonk's designs and templates are FAR SUPERIOR from a design perspective, and 2). OptiMonk's campaign use case templates are the bee's knees. I'm so, so happy I decided on OptiMonk as my app of choice, and unless something goes disastrously awry from here, they have my 5 stars! :)

PROOF Coffee Roasters
United States
9 months using the app
OptiMonk replied December 19, 2022

Hey Jeff,

Our team is delighted by your review, and we are glad that you noticed the effort that went into designing our templates.
We will be working really hard to provide top-notch service for your business.
Thank you for sharing your opinion and we wish you the best of luck with your business.