Reviews (903)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

June 29, 2022

It was challenging to set up at first but overall it was a great experience using Optimonk and the customer service, particularly Anna was very helpful!

THE MODEST BRAND
Singapore
Almost 2 years using the app
OptiMonk replied June 29, 2022

Hi Liling! Once again thanks a lot for your amazing review!!

I know that OptiMonk can be a bit overwhelming at the start, especially since you needed a special function, but I'm glad we could solve that with a custom code.

If you need assistance in the future, we'll be there for you <3

Anna from OptiMonk

October 21, 2022

Great App and support from Anna! 5 stars all the way and well deserved!! Will recommend this app over all others in the same niche.

Rithm
South Africa
Almost 2 years using the app
OptiMonk replied October 21, 2022

Hey Grant,

Wow, thank you so much for mentioning my name, I'm really happy that you were satisfied with my support so far <3

Thanks for spreading the word and I wish you all the best with our app.

Anna from OptiMonk

November 30, 2022

Love the app, it's improved so much over the years. I believe they're the best at website popups, they make it easy, simple and have great designs/functionality.

Staulino
United States
Almost 2 years using the app
OptiMonk replied December 1, 2022

Hi there,

Thanks for taking the time to share your opinion, It is amazing to hear that you found our app easy to use and simple while it is beneficial for you.

I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance.

Sara from OptiMonk

Edited January 1, 2021

So far I think the pop-up works well on my website. The pop-up really works in helping me to received more customer data. Currently, I will received 1 new customer data in a day. So my email list has been started to build more and more now :)

VINX Fashion
Malaysia
Almost 2 years using the app
OptiMonk replied January 4, 2021

Hi,

Thank you so much for sharing your experience with us! We are delighted to hear that your email list is growing bigger each day :)

Please feel free to contact us if we can be of any assistance.

Best wishes,
Hajni and the OptiMonk Support Team

October 31, 2016

Optimonk has been great for my business. I have already gained 20,000 people to my email list through a pop up which in the end will produce huge results for my business. Thank you Optimonk

Readysetdecor
Canada
Almost 2 years using the app
August 17, 2022

Top app very powerful and has great data and integrations . The support is very fast to answer and professional

Ouisurprise
France
Almost 2 years using the app
OptiMonk replied August 17, 2022

Hi Stephane! I'm glad that you were satisfied with my assistance, and I wish you a lot of success with our app in the long run as well!! Please feel free to get back to me on chat if you need assistance later on. Anna from OptiMonk

August 26, 2018

Best App, only app that has abandon cart messaging for messenger, really helped bring our sales up.

The Beard Struggle
Canada
Almost 2 years using the app
October 3, 2022

Great app and supprt that has increased our email signups very much and the integration to klavyio is a big bonus aswell!

Lambretta Watches
Sweden
Almost 2 years using the app
OptiMonk replied October 4, 2022

I'm so glad that you like our app and that it has increased your email signups! :) I hope that OptiMonk will be beneficial to you in the long run as well and I wish you all the best with your business. Zsofi from OptiMonk

June 4, 2021

The integration is good and numerous list of campaigns are recommended with the conversion rate indicated so you can pick the right one.. it is flexible and fairly easily customisable.
Customer Support is great and super helpful.

Julaybib & Co
Indonesia
Almost 2 years using the app
OptiMonk replied June 8, 2021

Hello,

I'm happy to hear that you like our campaign templates and find them easy to customize.

Thank you so much for mentioning our Customer Support Team, we're working hard to provide the highest quality service for each OptiMonk user. :)

Feel free to reach out to us if you need any assistance.

I wish you every success,

Anna from OptiMonk

September 22, 2022

Really good app that does exactly what I needed and I love that it offers a lot of custimization. Customer service was top notch - walked me through installation and then tested it all for me - this on a free plan is amazing!

Mo Joe's
United Kingdom
Almost 2 years using the app
OptiMonk replied September 29, 2022

Hey there,

I just wanted to thank you for your very kind review and that it was an absolute pleasure assisting you with your query :)

I wish you all the best with your campaigns and do get back in touch if you need help with anything else!

Kind Regards
Chris from OptiMonk support!