Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

Edited January 4, 2022

This app really is awesome! The customer service of Anna and Fruzsi are very responsive and professional. They make sure that your issues are resolved quickly and will follow up to check on you. They even review the settings you never asked about to ensure everything is working as it should if they are integrated with another app and make recommendation. Honestly, in my opinion Optimonk is one of the, if not THE best app that I've had over the past 2 years and I recommend it highly.

Drip4Men™
United Arab Emirates
About 2 years using the app
OptiMonk replied September 18, 2020

Hi Megan,

It's Anna from the OptiMonk Support Team.

What a compliment!! Thank you so much for updating your review, I'm very grateful and also happy that OptiMonk is THE tool for you! :)

We'll always be there if you need any help, so feel free to reach out anytime.

We wish you the very best for 2022,

Anna & the Support Team

March 3, 2018

Our signups have increased by almost 300% and redemption of discount codes with pop up by almost 250%. Highly recommend this app.

Nudebycenterstagecuts
United States
About 2 years using the app
October 12, 2022

gute App, sehr guter Support. Klare Empfehlung von meiner Seite.
Es ist sehr einfach Pop Ups zu erstellen.

Jaimie Jacobs
Germany
About 2 years using the app
OptiMonk replied October 18, 2022

Hallo Florian,

vielen Dank für Ihre freundlichen Worte, wir freuen uns sehr, dass Sie mit unserem Team zufrieden sind.

Wir wünschen Ihnen viel Erfolg mit OptiMonk! :-)

Anna

February 24, 2021

Customer support is top notch. I reached out with a question on integration with the Shopify site and was told a solution was being developed and would be available in one to two weeks and they would let me know when it was done. I was surprised that they actually reached back to me two days later and said the integration was ready! They were true to their word and then some!

Northampton Soap Works
United States
About 2 years using the app
OptiMonk replied February 25, 2021

Hello,

Thank you so much for your kind words regarding our app and our support team! We really appreciate it :)

Kind regards,
Réka and the OptiMonk Support Team

February 4, 2022

The App is refined, offers advanced options, and has a terrific Support Team of Professionals behind it who are on-the-ball and knowledgable. Special thanks to Peter for his Assist and Anna for her on-boarding. The outline Peter gave me for a question I had was absolutely stellar. 7 out of 5 Stars. Highly Rated.

FAÍTH Collection
Canada
About 2 years using the app
OptiMonk replied February 7, 2022

Hey Sal,

Anna here from OptiMonk Support. :)

I can't tell you how happy we both were with Peter when we read your review. Thank you so much for your appreciation, it gives us a lot of motivation to continue the hard work. :)

Please feel free to get back to us via chat anytime you have questions. We'll be there for you :)

Good luck with your campaigns,

Anna & Peter

January 28, 2022

Great app, very useful. It is easy to use, it has a lot of opportunity and basically everything you need for a sale campaign. The customer service is amazing. Always ready to help.

Metamorphoza
Bulgaria
About 2 years using the app
OptiMonk replied January 31, 2022

Hi there,

Thank you very much for your amazing review, myself as well as the OptiMonk team are delighted that you are enjoying the app and that the customer service is good as well :)

As always, if you need help with anything else just let us know and we will be more than happy to help

I wish you a wonderful week ahead

Kind Regards
Chris

October 2, 2017

LOVE Optimonk! I've seen such growth in my email list in the short time I've been using it. It's incredible!

Lindsayletters
United States
About 2 years using the app
September 29, 2020

Very helpfull customer service!! Have the app installed and it seems like it will workout really well, especially with the exit-intent function of it.

Üla Movement
Netherlands
About 2 years using the app
OptiMonk replied September 29, 2020

Hi,

Thank you so much for your review, this means a lot to the OptiMonk Team! :)

It was a pleasure to help you out with your query.

Should you need our help at any time or just have any questions, please do not hesitate to reach out to us at support@optimonk.com and we will get back to you with an answer definitely.

Wish you the best,
Tom

OptiMonk Support Team

October 15, 2018

It's the best pop-up service I used ever. The pop-ups are not only nice looking and easy to manage, they convert also well.
The pop-ups are easy to configure and provide a lot of set up possibilities.
I can't imagine how they can make this app even better. Nice job Optimonk!

ReBella Webshop
Hungary
About 2 years using the app
July 15, 2021

Customer service is amazing and helps you correct any mistakes before they're able to go viral. Highly recommend!

ForeverHelen
United States
About 2 years using the app
OptiMonk replied July 16, 2021

Hi Sarah,

It's hard to express how much we appreciate your compliment on our work! :) We're happy to welcome you within the OptiMonk community and hope that we can have a long-term collaboration together. :)

Feel free to reach out to us at support@optimonk.com anytime you need assistance.

I wish you a lot of success with your first campaign!

Have a great weekend,

Anna from OptiMonk