Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

March 1, 2023

Super fast support! I had a question about how to implement a pop up a certain way. Emil responded within seconds and provided me with a resolution.

THE LASH SHOP
Canada
Almost 2 years using the app
OptiMonk replied March 7, 2023

Hey there,

Thank you so much for your positive review! It means a lot to us to hear that you had a great experience. We strive to provide the best possible service and products, and we're thrilled to hear that we succeeded in doing so for you.

Please don't hesitate to reach out if there's anything else we can do for you.

Kind regards,
Emil from OptiMonk

November 6, 2021

Easy to use and customizable with an array of options! If you're no techie it doesn't matter. Totally recommend!

PopSwankPosh
United States
Almost 2 years using the app
OptiMonk replied November 8, 2021

Hi There,

Wow, we're so happy about your success, thank you for sharing your experience!

I hope OptiMonk will help you reach your eCommerce goals in the long run! Please feel free to reach out to us at support@optimonk.com or via chat if you need campaign advice in the future.

We would be very happy to help!! :)

Have a great week ahead,

Anna from OptiMonk

July 25, 2021

The customer service is really great. I already recommended to a couple friends who own ecomm shops.

The Dandelion Gift Store
United States
Almost 2 years using the app
OptiMonk replied July 26, 2021

Hi Michelle,

I hope you are well, it's really good to hear from you again! :)

Thank you for sharing your experience, and also for the referrals! We really appreciate that you're spreading the word!

Would you be interested in joining our Ambassador program? Feel free to let me know via email if so, and I'll be happy to provide you with more details.

Thanks a lot for taking the time to leave a review, you made me very happy!! :)

Have a great week,

Anna

June 13, 2022

I used this app to create a pop-up on the homepage of my website. I like how easy it is to use. I picked a template and customized to my preferences. I asked customer support to remove the OptiMonk branding for me and they responded right away and took care of it. Excellent customer service!

Be Renewed Boutique
United States
Almost 2 years using the app
OptiMonk replied June 13, 2022

Hey Erin, your success is our success, so I'm very glad that you shared your first impressions and that you find OptiMonk easy to use. :) We wish you the best of luck with your business and campaigns. Feel free to reach out anytime. <3 Anna

Edited June 16, 2020

I'm setting up this app to do multiple functions in my new store. It's one of the easiest apps to work with.

Neck Gaiters by NoggnZ
Canada
Almost 2 years using the app
OptiMonk replied June 17, 2020

Hi,

Thank you for your kind feedback. We are so happy that you find our app easy-to-use, this is one of our topmost principles :)

Have a nice day and enjoy using OptiMonk,

Best,
OptiMonk Team

Edited March 14, 2022

application with sufficient and very complete free features, you can really personalize. The application is easy to use and the customer service which is very responsive and efficient will respond

Maparapharma
France
Almost 2 years using the app
OptiMonk replied March 18, 2022

Hey There,

I'm Anna from OptiMonk Support.

Thank you for your kind words, I'm very glad that you are satisfied with our Free version! :)

Feel free to reach out to the Support Team via chat or via email at support@optimonk.com anytime for assistance and once again, thank you for sharing your opinion!

Have a lovely weekend ahead,

Anna

December 14, 2020

Great exit intent popup app. Easy to use with Shopify and you can easily customize it. Recommend it +++++

BioTechUSA
Hungary
Almost 2 years using the app
OptiMonk replied December 14, 2020

Hi Peter,

Thank you so much for your positive review, we highly appreciate your kind words :)

Have a nice day ahead!

Best,
Fruzsi

June 28, 2022

Great app and customer service. At first it was a little difficult to set the rules, but customer service was always helpful.

Ferro & Company Watches
Canada
Almost 2 years using the app
OptiMonk replied June 29, 2022

Hey Bob,

OptiMonk can be a bit complicated at the start, but I'm glad our team was always able to help you and we honestly appreciate your loyalty.

I hope we can work together for many years ahead and I wish you all the best with your business.

Anna from the Support Team

October 21, 2015

Great re-marketing popup tool, takes most of the pain out of the process and allows you to built multiple targeted campaigns targeting different users and different behaviors

Would recommend this as it combines a bunch of tools into one

Cate Mcnabb Cosmetics
United States
Almost 2 years using the app
December 16, 2021

I am pleased with the customer service, and explanations on fixing my issues are clear and make sense.

My Return
United States
Almost 2 years using the app
OptiMonk replied December 20, 2021

Hi There,

It is always a pleasure to see when a customer is satisfied with our applications functions and at the same time with the Support provided in the time of need.

I can speak in the name of the whole OptiMonk team, when I say, thank you so much for these kind words and we are always here for you when you need some help :)

Best,
Tom
OptiMonk Team